Staff Backline Engineer - Platform

Act as the technical escalation point, resolving complex issues via deep analysis. Elevate global team competency by standardized troubleshooting and runbooks. Champion product supportability and observability; partner with Eng/PM on roadmap feedback. Spearhead automation and tooling to reduce toil and MTTR. Act as primary liaison between Support and Engineering for upcoming features. Lead cross-functional incident response; coordinate with Eng, Escalation, Support. Application Debugging: deep troubleshooting for Java/Scala/Python apps. Big Data Ecosystems: Spark/Hadoop and distributed systems expertise. Database Management: debug and tune SQL DBs, Postgres preferred. Automation & Tooling: build automation with Python or Bash. Infrastructure & Networking: Linux admin, kernel troubleshooting, TCP/IP. Cloud Skills: debugging across AWS/Azure/GCP; root-cause analysis. Comprehensive benefits and region-specific details via benefits portal. Diversity and Inclusion commitment across the company. Compliance and equal employment opportunity policy.