Technical Program Manager, Remote

New

Skills

Cross-functional Collaboration Customer success Process Improvement Project Management Remote Work SaaS Stakeholder Communication Technical Program Management Web Applications

Flatfile is seeking a Technical Program Manager focused on Customer Success. This full-time, remote position offers the opportunity to lead impactful projects supporting Flatfile’s mission to provide seamless data import solutions for web applications. Join a dynamic, distributed team and make a direct impact on customer experience across the United States.

Job Overview

Drive technical program management initiatives aimed at optimizing customer success.
Collaborate closely with cross-functional teams to deliver high-quality solutions.
Facilitate the implementation and continuous improvement of Flatfile’s import technology for clients.

Key Responsibilities

Manage and deliver complex technical programs with a customer-centric approach.
Serve as a liaison between engineering, product, and customer success teams.
Identify opportunities for process improvement and advocate for customer needs.
Ensure successful onboarding and ongoing support for enterprise clients.
Monitor project milestones, risks, and deliverables to ensure customer satisfaction.

Required Skills & Qualifications

Proven experience in technical program or project management roles.
Strong understanding of SaaS and web application technologies.
Exceptional communication and stakeholder management skills.
Ability to work independently in a remote environment.
Demonstrated track record of driving customer success initiatives.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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