Technology Operations Manager

New

Skills

Process Improvement Team leadership Vendor Management

Lowe's Companies, Inc. is seeking a Technology Operations Manager to oversee technology support resources and deliver exceptional system and process support services to end users. As a key member of the team, you will lead the Field Services Technology program, manage vendor relationships, and drive operational excellence across a large, diverse organization. This role ensures reliability and consistency in frontline support while fostering a collaborative and growth-oriented environment.

Job Overview
  • Lead technology operations supporting home improvement retail environments.
  • Manage and develop a team providing end-user support for hardware and software.
  • Coordinate with senior management and cross-functional stakeholders for continuous improvement.
  • Oversee vendor relationships, preventative maintenance, and disaster recovery processes.
  • Contribute to budgeting, forecasting, and departmental performance.
Key Responsibilities
  • Deliver system and process support services across the company.
  • Develop, train, execute, and measure operational support processes.
  • Implement and report on Field Services Technology program for hardware and network support.
  • Manage third-party vendor relationships and ensure SLAs are met.
  • Oversee incident resolution, special projects, and site surveys.
  • Provide direction, coaching, and mentoring to the Field Services Tech Team.
  • Conduct root cause analysis and serve as escalation point for complex IT issues.
Required Skills & Qualifications
  • Bachelor's degree in business administration, computer science, or related field (or equivalent experience).
  • Minimum 6 years of IT experience, including 2 years in a focused area.
  • At least 1 year of leadership experience in project or technical teams.
  • Experience in IT support, hardware implementation, and maintenance.
  • Preferred experience with third-party vendors, ITIL frameworks, and incident tracking software.
  • Experience in retail leadership within a large, matrixed organization (preferred).

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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