WFM Planning Analyst

New

Skills

Customer Service Data Analysis Data Interpretation Forecasting Organizational Skills Problem Solving Process Improvement Time Management

Job Overview

TTEC is seeking a WFM Planning Analyst to join their global team dedicated to enhancing customer experience through advanced technology and talented employees. This role involves analyzing past staffing and revenue reports, forecasting staffing headcounts, and advocating for continuous process improvement.

Responsibilities
  • Analyze and compare past staffing and revenue reports
  • Forecast staffing headcounts on a long-term basis
  • Ensure customer data confidentiality
  • Advocate for continuous process improvement
  • Manage multiple ongoing tasks effectively
Requirements & Qualifications
  • 6 months or more data analysis experience
  • Minimum 6 months of WFM experience
  • High school diploma or equivalent
  • Solution-oriented mindset
  • Strong organizational skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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