Workforce Management Manager

Develop short- and long-term capacity plans for disputes and contact center. Analyze historical data to forecast volume and create scalable staffing models. Drive WFM rigor across BPO vendors and service KPIs. Design staff schedules and manage real-time adherence; adjust intraday. Translate business drivers into workforce requirements and budgets; model scenarios. Monitor capacity metrics and present insights to leadership. Bachelor degree or equivalent education. 5+ years in workforce management or analytics. 3+ years in fintech, banking, payments or financial services ops. Experience forecasting disputes and contact center KPIs. Experience managing BPO partners across geographies. Strong communication and collaboration skills. Able to operate autonomously without a WFM playbook. Monthly home office stipend. Annual development stipend. Allianz Pension Scheme. Luxmed health coverage (100% paid by Marqeta). Four floating holidays. MultiSport Plus membership.