Alhena.ai

Transform eCommerce Customer Service with Alhena AI & AiDOOS

Alhena AI—formerly known as Gleen AI—is a cutting-edge generative AI platform built to redefine eCommerce customer service and drive measurable revenue growth. By combining hallucination-free AI with omnichannel engagement, Alhena delivers accurate, brand-aligned responses that resolve up to 80% of customer inquiries automatically, boosting efficiency and conversions.

When paired with AiDOOS, businesses can accelerate implementation, integrate seamlessly with existing systems, and scale operations without expanding internal teams—turning AI adoption from a long-term project into a weeks-long deployment.

Key Features of Alhena AI

• Omnichannel Presence: Web, mobile, chat, social media, and email—all managed with consistent, high-quality responses.

• Generative AI Accuracy: Context-aware, brand-compliant answers with industry-leading resolution rates and minimal reopened tickets.

• Shopping Assistant: Guides customers from browsing to checkout with personalized recommendations and instant answers.

• Agent Assist: Summarizes tickets, drafts replies, and doubles support team productivity.

• Social Commerce Integration: Engages directly on Instagram, Facebook, TikTok, and more—in over 90 languages.

• Advanced QA Control: “Flagged Conversations” automatically identifies rare cases needing human review.

Business Benefits

• Higher Conversions: Increase order value and conversion rates with real-time AI assistance.

• Cost Savings: Reduce support expenses by automating repetitive tasks while maintaining quality.

• Faster Resolutions: Resolve inquiries instantly across multiple channels.

• Scalable Growth: Handle peak seasons without additional hiring.

Real-World Use Cases

• Retail & eCommerce: Automate returns, order tracking, and recommendations.

• Direct-to-Consumer Brands: Convert social media engagement into sales instantly.

• Global Marketplaces: Offer multilingual, round-the-clock support.

Accelerate Alhena AI Adoption with AiDOOS

Implementing AI can be complex—but AiDOOS makes it seamless:

• Outcome-Driven Execution: Delivers measurable results aligned with your KPIs.

• Global Expert Network: Access vetted AI, integration, and CX specialists on demand.

• Integration Support: Connect Alhena AI to your existing eCommerce stack without disruption.

• Scalable Deployment: Start small, expand rapidly, and adapt to changing customer needs.

With AiDOOS and Alhena AI, your brand can deliver faster, more accurate, and revenue-focused customer experiences, achieving both operational efficiency and measurable growth.

Schedule a Meeting to Avail the Services of Alhena.ai