Artificial Intelligence

CoSupport AI

AI Co-Pilot for Faster, Smarter & Scalable Customer Support

4.6 / 5 Rating

ISO 27001

980+ companies

ISO/IEC 27001:2022

ChatGPT for Work Schedule a Meeting

Product Description

CoSupport AI is an AI-powered customer support co-pilot designed to help support teams resolve tickets faster, deliver consistent responses, and scale service operations without increasing headcount. The platform assists human agents in real time by suggesting accurate replies, summarizing customer issues, and retrieving relevant knowledge instantly. CoSupport AI integrates with helpdesk and CRM systems to analyze incoming tickets, chats, and emails. It understands customer intent, recommends best-fit responses, and automates repetitive tasks such as ticket categorization, tagging, and follow-ups. Support leaders use CoSupport AI to improve first-response times, increase agent productivity, and maintain high customer satisfaction. With AiDOOS, CoSupport AI becomes a governed support execution layer. AiDOOS manages onboarding, knowledge ingestion, workflow configuration, and integrations with support stacks. AiDOOS also aligns CoSupport AI performance with KPIs such as resolution time, ticket deflection, and CSAT—ensuring measurable service improvements. Together, CoSupport AI + AiDOOS enable organizations to transform customer support into a high-efficiency, AI-assisted operation that scales reliably and securely.

From Challenge to Success

See the transformation in action

Challenge

Support agents handle repetitive queries

Response times increase during peak demand

Knowledge retrieval slows issue resolution

Support quality varies across agents

Scaling support increases operational costs

Results

68%

Faster ticket resolution

54%

Reduced agent workload

41%

Improved response consistency

Features

Core Functions at a Glance

AI Agent Assist

Suggest responses in real time

Faster replies

Automated Ticket Classification

Categorize issues instantly

Efficient routing

Knowledge Retrieval Engine

Fetch answers automatically

Accurate resolutions

Conversation Summarization

Summarize customer issues

Reduced handling time

Enterprise Integrations

Connect support systems

Unified workflows

Understand the Value Behind Each Capability.

Schedule a Meeting

Real-World Use Cases

See how teams drive results across industries

Helpdesk Ticket Resolution

Assist agents with real-time AI suggestions.

60%

Faster issue handling.

Email & Chat Support Automation

Automate repetitive support interactions.

45%

Reduced response backlog.

Support Team Productivity

Improve agent efficiency and accuracy.

36%

Higher agent output.

Integrations

Seamlessly connect with your entire tech ecosystem

H

Helpdesk Platforms

Explore

Ticket workflows

C

CRM Systems

Explore

Customer context

K

Knowledge Bases

Explore

Answer sources

C

Collaboration Tools

Explore

Agent coordination

A

APIs & Webhooks

Explore

Automation

Pricing, TCO & ROI

Request a meeting to discuss CoSupport AI's pricing.

Schedule a Meeting

Customer Success Stories

Real results from real customers

B2B SaaS Company

"CoSupport AI helped our agents resolve tickets significantly faster."

— Head of Customer Support

Ecommerce Brand

"CoSupport AI reduced response times while maintaining quality."

— CX Operations Manager

Security, Compliance & Reliability

Enterprise-grade security you can trust

Encrypted Support Data

All tickets, conversations, and AI outputs are encrypted in transit and at rest.

Role-Based Access Control

Access to support data and AI features is restricted by role.

Secure API Authentication

APIs are protected using authentication and authorization mechanisms.

Audit Logs & Monitoring

All support actions and AI usage are logged.

Compliance-Ready Architecture

Platform design supports enterprise security standards.

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements gathering, current state assessment, success criteria definition

Integrate

System connections, data migration, custom configurations

Validate

UAT, performance testing, security audits

Rollout

Phased deployment, user training, go-live support

Optimize

Performance tuning, adoption monitoring, continuous improvement

See How It Works for Your Team.

Schedule a Meeting

Alternatives & Comparisons

Find the perfect fit for your needs

Capability	CoSupport AI	Trinity Audio
Customization	Good	Excellent
Ease of Use	Excellent	Excellent
Enterprise Features	Good	Good
Pricing	Good	Good
Integration Ecosystem	Excellent	Excellent
Mobile Experience	Fair	Excellent
AI & Analytics	Excellent	Good
Quick Setup	Excellent	Excellent