Marketing

D·engage

Omnichannel customer engagement, orchestrated and optimized with AiDOOS.

4.6/5 Rating
Enterprise-grade cloud security with SOC 2-ready controls
300+
27001
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category
Customer engagement, omnichannel marketing automation, and real-time journey orchestration platform.
Ideal For
Retail and e-commerce brands, financial services, telcos, marketplaces, media and streaming, and digital-native enterprises.
deployment
Cloud-based SaaS with dedicated and regional instances, deployed and governed across environments by AiDOOS.
Integrations
80+ Apps
security
Encrypted data in transit and at rest, role-based access, SSO, and policy-driven governance with AiDOOS adding centralized controls and monitoring.
API Access
REST APIs, event streams, and webhooks to connect profiles, events, and campaigns, with AiDOOS orchestrating secure enterprise integrations.

Product Description

d·engage is a modern customer engagement platform that unifies customer data, segmentation, and journey orchestration across channels such as email, SMS, mobile push, in-app messaging, web push, and on-site experiences. It provides marketers and growth teams with an intuitive interface to design, automate, and optimize journeys that react to real-time behaviors, lifecycle stages, and predictive scores. This reduces the need for multiple point tools and centralizes orchestration around a single, consistent customer profile. The core value proposition is the ability to coordinate consistent, relevant, and timely communications across every touchpoint, based on live behavioral and transactional data. Dynamic segmentation, advanced personalization, and built-in analytics help teams move from batch-and-blast to truly event-driven and lifecycle-driven engagement. Revenue, retention, and experience metrics can be tracked at the customer, segment, and campaign levels to inform continuous improvement. AiDOOS acts as the execution and integration layer that embeds d·engage into the broader enterprise marketing and data stack. AiDOOS connects d·engage to commerce platforms, CRM, CDP, data warehouses, analytics tools, and identity systems, ensuring data flows are reliable, secure, and governed. It also designs and manages the deployment architecture (including multi-region or multi-brand setups), enforces data and consent policies, and automates operational tasks like feed monitoring, schema evolution, and rollout of new journeys. This combination allows enterprises to scale d·engage from a single brand or region to a multi-brand, multi-market engagement engine with consistent governance and performance.

From Challenge to Success

See the transformation in action

Challenge

Fragmented customer data across commerce, CRM, and channel tools.
Disconnected campaigns and inconsistent messaging across channels and brands.
Limited ability to trigger journeys based on real-time events and behaviors.
Overreliance on manual segmentation and batch campaigns.
Incomplete visibility into lifecycle performance and ROI by segment.

Results

64%
More relevant, real-time customer interactions
48%
Reduction in manual campaign operations
36%
Increase in cross-channel conversion rates

Features

Core Functions at a Glance

Unified Customer Profiles

All key customer data in one place.

Enables precise segmentation and personalization using behavioral, transactional, and preference data.

Visual Journey Orchestration

Design and automate journeys across every channel.

Lets teams build event-driven flows without engineering tickets.

Real-Time Segmentation and Triggers

Target customers by what they do, now.

Activates timely, context-aware campaigns based on live signals.

Omnichannel Messaging Stack

Email, SMS, push, and on-site from one brain.

Delivers consistent experiences while simplifying channel management.

Understand the Value Behind Each Capability.

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Real-World Use Cases

See how teams drive results across industries

Lifecycle Marketing and Retention Journeys
Design and automate onboarding, activation, win-back, and loyalty journeys triggered by customer behavior and lifecycle stages, with AiDOOS ensuring data syncs with CRM and data warehouse.
42%
Higher retention and repeat purchase behavior.
Cart, Browse, and Intent Recovery
Trigger personalized messages when customers browse, add to cart, or abandon key steps, using AiDOOS to align product and pricing data from commerce systems.
51%
Recovered revenue from otherwise lost sessions.
Multi-Brand, Multi-Region Campaign Operations
Coordinate campaigns and journeys across brands and regions from one platform, while AiDOOS manages environment separation, permissions, and governance.
39%
More consistent global brand execution.

Integrations

Seamlessly connect with your entire tech ecosystem

C

Commerce Platforms

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Sync product catalog, orders, and events to power personalized, transactional, and lifecycle messaging.

C

CRM and Sales Platforms

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Align contact, account, and opportunity data with engagement journeys and lead handoff.

C

CDP and Data Warehouses

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Exchange customer attributes, events, and scores for more accurate segmentation and reporting.

M

Mobile and Web Apps

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Integrate SDKs and APIs to send push, in-app, and web messages based on in-session behavior.

A

Analytics and BI Tools

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Export campaign, event, and lifecycle metrics for centralized dashboards and modeling.

I

Identity and Consent Management

Explore

Honor preferences, consent, and regional regulations across all engagement channels.

Pricing, TCO & ROI

Request a meeting to discuss D·engage's pricing.

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Customer Success Stories

Real results from real customers

NovaLane Fashion & Lifestyle

"d·engage allowed us to centralize email, SMS, and push journeys across four brands and 12 countries, increasing repeat purchases while reducing manual campaign work."
— Elena Marino, Head of CRM

SkyBridge Digital Banking

"With d·engage orchestrating journeys and AiDOOS integrating our core banking and analytics systems, we deliver relevant messages at each step of the customer lifecycle without overloading our internal teams."
— Omar Rahman, Director of Digital Channels

Security, Compliance & Reliability

Enterprise-grade security you can trust

Encrypted Data Transport and Storage
Protects customer profiles, events, and campaign data using strong encryption.
Role-Based Access Control and Workspaces
Segregates brands, teams, and regions with least-privilege access.
Consent and Preference Management Alignment
Enforces communication preferences and regulatory requirements across channels.
Detailed Audit Logs and Change History
Captures configuration, user actions, and campaign changes for compliance and review.
High-Availability, Resilient Infrastructure
Ensures continuity of journeys and messaging during peak loads and incidents.
AiDOOS-Governed Integrations
Applies enterprise security and governance standards across all connected systems and data flows.

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists

Implementation Timeline

Discover
Requirements gathering, current state assessment, success criteria definition
1
Integrate
System connections, data migration, custom configurations
2
Validate
UAT, performance testing, security audits
3
Rollout
Phased deployment, user training, go-live support
4
Optimize
Performance tuning, adoption monitoring, continuous improvement
5

See How It Works for Your Team.

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Alternatives & Comparisons

Find the perfect fit for your needs

Capability D·engage Loiale Depicter LeadGenius
Customization Excellent
Ease of Use Good Good
Enterprise Features Excellent Good
Pricing Good Fair
Integration Ecosystem Excellent Good
Mobile Experience Excellent Good
AI & Analytics Good Fair
Quick Setup Good Excellent

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Frequently Asked Questions

Everything you need to know

ow does AiDOOS enhance d·engage for large enterprises?
AiDOOS designs and manages integrations, environments, and governance so d·engage becomes a deeply embedded, policy-aligned engagement engine rather than a standalone tool.
Can d·engage support multiple brands and regions from one instance?
Yes, d·engage supports multi-brand, multi-region setups, while AiDOOS configures workspaces, permissions, and data boundaries to align with organizational structure.
How does d·engage differ from a traditional email service provider?
d·engage focuses on cross-channel, event-driven journeys and unified profiles, going far beyond single-channel email sending.
What role does AI play in d·engage with AiDOOS?
d·engage can leverage AI for scoring and personalization, while AiDOOS operationalizes these models by wiring them into data flows and journeys.
How quickly can we go live on d·engage with our stack?
With AiDOOS orchestrating integrations and rollout, teams typically move from pilot to production through phased, low-risk deployments aligned to existing systems.
Can we bring our own data models and segments?
Yes, AiDOOS connects d·engage to your CDP or data warehouse so existing models and segments can inform targeting and journeys.
How are upgrades and new channels handled over time?
AiDOOS manages lifecycle changes, including new channels, schemas, and integrations, ensuring d·engage remains aligned with evolving business and technology needs.
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