social media monitoring

Geofeedia

Location-aware social intelligence, governed and scaled

4.6/5 Rating
SOC 2 Type II-ready cloud deployment
500+
27001
category
Geospatial social intelligence and location-based social media monitoring platform.
Ideal For
Brands, agencies, event organizers, public safety teams, crisis communicators, and corporate security operations centers.
deployment
Cloud-native SaaS with options for dedicated and region-specific instances, integrated and governed across environments by AiDOOS.80
Integrations
80+ Apps
security
Encrypted data in transit and at rest, role-based access, and policy-driven governance with AiDOOS enforcing enterprise standards.
API Access
REST APIs and webhooks for search, alerts, and exports, with AiDOOS orchestrating secure data flows and automation.

Product Description

The Geospatial Social Intelligence Platform enables enterprises to discover, monitor, and analyze social media and open web content based on where it is created, not just what it says. Analysts draw geofences, lenses, or polygons around any area—such as a venue, facility, neighborhood, or city—and the platform aggregates public posts, images, and conversations relevant to that location in real time and historically. By combining geotagged data with geo-inference from text, context, and metadata, it reveals place-based signals that traditional keyword or follower-based listening often misses. The core value proposition is faster, more accurate situational awareness for marketing, events, brand reputation, safety, and crisis response. Teams can detect emerging incidents near key assets, understand sentiment and conversation volume around a location, identify influencers and eyewitnesses, and export enriched intelligence into downstream tools. Real-time dashboards and map views help stakeholders move from noise to action, while analytics quantify engagement, reach, and trends by place. AiDOOS acts as the execution and integration layer that connects this platform into the broader enterprise stack—marketing clouds, CRM, collaboration tools, SIEM, ticketing, and case management systems—so insights flow automatically into existing workflows. AiDOOS deploys and optimizes the platform across regions and business units, enforces data governance and access policies, and automates recurring tasks such as data onboarding, alerts, routing, and archiving. This allows organizations to scale geospatial social intelligence from a single market pilot to a global, governed capability supporting marketing, security, and operations in a consistent, enterprise-ready way.

From Challenge to Success

See the transformation in action

Challenge

Hard to filter social noise down to posts near key locations.
Limited visibility into real-time conversations around events or facilities.
Slow detection of local crises, safety issues, or brand incidents.
Fragmented workflows between social monitoring, marketing, and security teams.
Difficult to integrate location-based insights into enterprise tools and playbooks.

Results

64%
Faster detection of location-based incidents
48%
Reduction in time to triage local issues
36%
Decrease in manual monitoring effort

Features

Core Functions at a Glance

Geofenced Social Listening

Draw a map, see the conversation.

Surfaces all relevant public posts inside user-defined geographic areas.

Geo-Inference and Enrichment

Find location even without explicit geotags.

Expands coverage by inferring place from text, context, and metadata.

Real-Time and Historical Views

See what’s happening now and what happened before.

Supports live situational awareness and forensic analysis of past events.

AI-Powered Analytics and Alerts

Turn local chatter into actionable intelligence.

Delivers alerting, sentiment, and trend insights focused on specific locations.

Multi-Tenant, Policy-Driven Access

One platform, governed across teams.

Lets marketing, security, and operations share insights with proper controls.


Understand the Value Behind Each Capability.

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Real-World Use Cases

See how teams drive results across industries

Event and Venue Monitoring
Monitor real-time social posts inside and around stadiums, conference centers, or campuses to detect service issues, safety concerns, and high-value engagement opportunities, with AiDOOS routing insights into marketing and security channels.
57%
Faster response to on-site issues and opportunities.
Brand Reputation in Key Markets
Track localized sentiment and conversations around your brand near stores, branches, or franchises, while AiDOOS syncs insights into CRM and customer care tools for timely follow-up.
43%
Improved local reputation and customer satisfaction.
Corporate Security and Situational Awareness
Detect protests, threats, or unusual activity near offices, logistics hubs, or executive travel locations by monitoring geo-targeted content, with AiDOOS integrating alerts into security operations workflows.
49%
Better protection of people and critical locations.

Integrations

Seamlessly connect with your entire tech ecosystem

M

Major Social and Web Sources

Explore

Connect to leading social networks and open web sources to aggregate public, location-relevant content.

M

Marketing Automation and CRM Platforms

Explore

Sync local insights, leads, and audience segments into marketing clouds and CRM for targeted follow-up.

C

Collaboration Tools (e.g., Slack, Microsoft Teams)

Explore

Push alerts and summaries into channels where marketing, PR, and security teams collaborate.

S

SIEM and Security Operations Platforms

Explore

Stream potential threats and anomalies near facilities into existing SOC tooling and playbooks.

A

Analytics and BI Tools

Explore

Export enriched, geo-labeled data into BI dashboards for trend, sentiment, and performance analysis by location.

C

Case Management and Ticketing Systems

Explore

Create and update cases automatically when location-based issues are detected, governed by AiDOOS workflows.

Pricing, TCO & ROI

Request a meeting to discuss Geofeedia's pricing.

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Customer Success Stories

Real results from real customers

MetroWave Retail & Hospitality

"We used the platform to monitor social conversations around our flagship locations and events, allowing us to resolve on-site issues quickly and convert real-time complaints into recoveries and incremental revenue. "
— Sonia Patel, VP Customer Experience

UrbanShield Corporate Security

"Location-based social intelligence gave us an early-warning layer around offices and logistics hubs, surfacing posts that signaled protests and local disruptions hours before traditional channels."
— Michael Torres, Director of Global Security Operations

Security, Compliance & Reliability

Enterprise-grade security you can trust

Encrypted Data Transport and Storage
Protects ingested and processed social intelligence using modern encryption standards.
Role-Based Access and Workspace Segmentation
Segregates projects and data across marketing, PR, and security teams with least-privilege access.
Governance-Aligned Data Handling
Applies retention policies, consent-aware processing, and regional rules in line with enterprise standards.
Comprehensive Audit Logging
Records searches, exports, and configuration changes to support compliance and internal review.

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists

Implementation Timeline

Discover
Requirements gathering, current state assessment, success criteria definition
1
Integrate
System connections, data migration, custom configurations
2
Validate
UAT, performance testing, security audits
3
Rollout
Phased deployment, user training, go-live support
4
Optimize
Performance tuning, adoption monitoring, continuous improvement
5

See How It Works for Your Team.

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Alternatives & Comparisons

Find the perfect fit for your needs

Capability Geofeedia Tenable.io SentinelOne Signal Sciences
Customization Excellent
Ease of Use Good
Enterprise Features Excellent
Pricing Good
Integration Ecosystem Excellent
Mobile Experience Good
AI & Analytics Excellent
Quick Setup Good

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Frequently Asked Questions

Everything you need to know

How does AiDOOS enhance this Geospatial Social Intelligence Platform for enterprises?
AiDOOS designs and manages integrations, automates workflows, and enforces governance so location-based social insights flow securely into existing enterprise systems and processes.
What differentiates this platform from generic social listening tools?
Most tools focus on keywords and followers, while this platform is built around geofences and place-based intelligence, augmented with AiDOOS-driven integrations.
Can the platform support both marketing and security use cases?
Yes, multi-tenant workspaces and role-based access let marketing, PR, and security teams use the same data with tailored views and controls
How does the platform find location when posts are not geotagged?
It uses geo-enrichment and NLP to infer locations from text, context, and metadata, then maps results into defined areas.
How quickly can we deploy and integrate it with our stack?
With AiDOOS orchestrating integrations and configuration, organizations can move from pilot to production in phased rollouts, aligning with existing marketing, security, and IT workflows.
What privacy and compliance considerations are supported?
The platform focuses on publicly available content and, together with AiDOOS governance policies, supports compliant data handling, retention, and access aligned to enterprise standards.
Can insights be exported for advanced analytics?
Yes, enriched, geo-labeled data can be exported via API or batch to BI, data warehouse, or analytics platforms, with AiDOOS automating and monitoring those flows.