Marketing

Glassbox

Optimize every digital customer journey with real-time behavior analytics, session replay, and AI insights.

4.6/5 Rating

ISO 27001, SOC 2

500+ Global Brands

27001

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Product Description

Glassbox is an advanced Digital Experience Analytics (DXA) platform that captures every digital interaction across web and mobile applications to provide complete visibility into customer behavior. With high-fidelity session replay, journey mapping, error detection, funnel analytics, and AI-powered anomaly alerts, Glassbox helps enterprises identify friction points, reduce drop-offs, increase conversions, and ensure regulatory compliance. The platform is widely used by financial institutions, telecoms, and large consumer brands to improve digital product performance and customer experience.

From Challenge to Success

See the transformation in action

Challenge

Limited visibility into customer friction across digital channels

High drop-offs due to UX inconsistencies and technical errors

Fragmented analytics tools with disconnected insights

Difficulty reproducing customer issues for support teams

Inability to optimize journeys based on real user behavior

Results

45%

Reduction in Drop-offs

35%

Faster Issue Resolution

25%

Increase in Digital Conversions

Features

Core Functions at a Glance

High-Fidelity Session Replay

Recreate user experiences exactly as they happened

Accelerates root-cause analysis

Customer Journey Analytics

Visualize journeys across sessions and channels

Improves conversion optimization

Digital Experience Intelligence

AI-driven insights into anomalies and friction

Prevents revenue-impacting issues

Mobile Experience Analytics

Deep insights into crashes, gestures, and performance

Improves app stability and UX

Performance & Error Monitoring

Detect technical issues affecting experience

Faster resolution of production issues

Privacy-by-Design Compliance

Enterprise-grade masking and secure data capture

Ensures compliance with data regulations

Understand the Value Behind Each Capability.

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Real-World Use Cases

See how teams drive results across industries

Conversion Funnel Optimization

Analyze drop-off points and optimize steps in the checkout, onboarding, loan application, or payment flows.

Increase in conversion rates

Root Cause Analysis for Support Teams

Reproduce user issues with accurate replays and contextual insights, reducing investigation time.

50%

Faster case resolution

UX & Product Improvement

Analyze customer interactions, gestures, and behavior patterns to enhance digital product usability.

40%

Reduction in friction events

Integrations

Seamlessly connect with your entire tech ecosystem

S

Salesforce

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Embed session replays inside Salesforce to assist support agents and improve case handling.

A

Adobe Analytics

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Sync Glassbox events with Adobe for deeper behavioral insights.

G

Google Analytics

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Combine GA metrics with behavioral session-level insights.

S

Segment

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Forward customer events and unify identity across systems.

A

AWS

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Deploy with secure cloud infrastructure for enterprise workloads.

B

BigQuery

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Export user events and session data for advanced analysis.

Pricing, TCO & ROI

Request a meeting to discuss Glassbox's pricing.

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Customer Success Stories

Real results from real customers

Nationwide Bank

"Glassbox helped us uncover UX friction in our loan application journey, reducing abandonment significantly."

— Michael Turner, Head of Digital

AirFly Travel

"Session replay and journey insights helped us fix booking flow issues that were impacting conversions."

— Sara Williams, CX Manager

BrightTel Telecom

"Glassbox empowered our support team with complete visibility into user interactions, enabling faster resolutions."

— Aditi Sharma, Digital Operations Lead

Security, Compliance & Reliability

Enterprise-grade security you can trust

Certifications

ISO 27001, SOC 2, GDPR Compliant

Data Residency

Supports EU, US, APAC, and region-specific hosting

Access Control

SSO, RBAC, IP restrictions, audit tracking

Uptime SLA

99.9% availability

Encryption

AES-256 at rest, TLS 1.3 in transit

Security Testing

Regular penetration testing and continuous monitoring

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements gathering, current state assessment, success criteria definition

Integrate

System connections, data migration, custom configurations

Validate

UAT, performance testing, security audits

Rollout

Phased deployment, user training, go-live support

Optimize

Performance tuning, adoption monitoring, continuous improvement

See How It Works for Your Team.

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Alternatives & Comparisons

Find the perfect fit for your needs

Capability	Glassbox	Employee Advocacy	LeadMailbox	Wyng
Customization
Ease of Use	Excellent
Enterprise Features	Excellent
Pricing	Fair
Integration Ecosystem	Good
Mobile Experience	Excellent
AI & Analytics	Excellent
Quick Setup	Good

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Screenshots & Video Gallery

See Glassbox in action

Frequently Asked Questions

Everything you need to know

How does AiDOOS integrate Glassbox with our digital applications?

AiDOOS sets up Glassbox’s SDKs, tagging, event capture, and API integrations across your web and mobile apps, ensuring complete behavioral data collection without disrupting existing workflows.

How does AiDOOS implement Glassbox for enterprise digital experience analytics?

AiDOOS configures journeys, funnels, session replay, anomaly alerts, tagging frameworks, and dashboards based on your product flows and KPIs, ensuring rapid and accurate implementation.

Can AiDOOS customize Glassbox dashboards and KPIs for product and CX teams?

Yes. AiDOOS builds custom dashboards, filters, behavioral metrics, and conversion KPIs tailored to your digital journeys and reporting structure.

How does AiDOOS handle event tagging for Glassbox?

AiDOOS creates event taxonomies, tag hierarchies, gesture tracking rules, and error instrumentation to ensure high-fidelity behavior capture across your apps.

Does AiDOOS support integration of Glassbox with Salesforce or support tools?

Yes. AiDOOS integrates session replay and behavioral data directly with tools like Salesforce, Zendesk, or Freshdesk to help support teams resolve cases faster.

Can AiDOOS automate funnel and journey tracking in Glassbox?

Absolutely. AiDOOS configures funnels, journey paths, anomaly detectors, and friction-point alerts to automate key monitoring workflows.

Does AiDOOS provide continuous optimization using Glassbox insights?

Yes. AiDOOS analyzes friction points, drop-offs, UX issues, and performance bottlenecks identified by Glassbox and executes targeted optimization tasks.

Can AiDOOS help migrate from tools like FullStory or ContentSquare to Glassbox?

Yes. AiDOOS handles migration of tagging structures, funnels, dashboards, and behavioral event frameworks to ensure seamless transition.

How fast can AiDOOS deploy Glassbox?

Using outcome-based parallel task execution, AiDOOS accelerates deployment by up to 40% compared to traditional consulting models.

Does AiDOOS support performance and crash analytics inside Glassbox?

Yes. AiDOOS configures technical performance monitoring, crash insights, and error tagging to ensure complete visibility into digital reliability issues.

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