Heed

Heed is a real‑time customer feedback intelligence platform designed to help organizations capture, analyze, and act on customer sentiment at scale. It unifies feedback from multiple channels—support tickets, surveys, chats, reviews, and product interactions—into a single, actionable view. With Heed, teams can identify emerging issues, understand customer emotions, and prioritize improvements that drive retention and satisfaction. The platform’s core value lies in its ability to transform raw feedback into structured insights. Heed uses AI‑powered sentiment analysis, topic clustering, and trend detection to surface what customers care about most. Product, support, and CX teams gain immediate visibility into friction points, enabling faster resolution and more informed decision‑making. AiDOOS enhances Heed by serving as the execution, integration, and optimization layer. Through AiDOOS, enterprises gain governed workflow orchestration, secure data routing, and scalable automation across their CX ecosystem. AiDOOS ensures Heed’s feedback pipelines, sentiment models, and alerting workflows operate reliably and efficiently across systems, enabling enterprise‑grade performance, governance, and extensibility. Built for scale, Heed supports high‑volume feedback ingestion, multi‑region deployments, and advanced compliance controls. Whether used for customer support optimization, product improvement, or experience management, Heed provides a powerful foundation for modern customer intelligence.