Artificial Intelligence

HeroGPT

AI Conversational Assistant for Customer Support, Knowledge & Engagement

4.6 / 5 Rating
ISO 27001
1,150+ organizations
ISO/IEC 27001:2022
category
Conversational AI / AI Chatbot / Knowledge Assistant
Ideal For
Enterprises, SaaS Companies, Ecommerce Brands, Support & Ops Teams
deployment
Cloud (SaaS)
Integrations
35+ Apps
security
Encrypted conversations, permission-based access, governed responses
API Access
Chatbot API, Knowledge API, Integration API

Product Description

HeroGPT is an AI-powered conversational assistant designed to help organizations automate customer interactions, deliver instant answers, and scale knowledge access across digital channels. The platform enables businesses to deploy intelligent chatbots that understand user intent, retrieve accurate information, and respond consistently across support, sales, and internal use cases. HeroGPT can be trained on company documentation, FAQs, help centers, and internal knowledge bases, allowing it to function as both a customer-facing support assistant and an internal knowledge companion. Teams use HeroGPT to reduce ticket volume, improve response times, and provide 24/7 assistance without increasing headcount. Built-in analytics help track conversation quality, resolution rates, and engagement trends. With AiDOOS, HeroGPT becomes a governed conversational execution layer. AiDOOS manages onboarding, knowledge ingestion, integrations with CRM and support systems, and enforcement of access controls and response governance. AiDOOS also aligns HeroGPT performance with KPIs such as first-response time, resolution rate, and customer satisfaction—ensuring measurable impact. Together, HeroGPT + AiDOOS enable organizations to deliver scalable, secure, and intelligent conversational experiences that improve efficiency and user satisfaction.

From Challenge to Success

See the transformation in action

Challenge

High volume of repetitive customer queries
Slow response times outside business hours
Knowledge scattered across systems
Support costs scale with headcount
Inconsistent responses across channels

Results

68%
Faster customer responses
54%
Reduced support workload
41%
Improved answer consistency

Features

Core Functions at a Glance

AI Conversational Chatbot

Answer questions instantly

Faster resolution

Knowledge Base Training

Train on company content

Accurate answers

Multi-Channel Deployment

Chat across platforms

Broader reach

Human Handoff Support

Escalate complex queries

Better experience

Conversation Analytics

Measure chatbot performance

Continuous improvement


Understand the Value Behind Each Capability.

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Real-World Use Cases

See how teams drive results across industries

Customer Support Automation
Handle FAQs and common issues automatically.
60%
Reduced ticket volume.
Internal Knowledge Assistant
Answer employee questions instantly.
45%
Faster internal resolution.
Sales & Pre-Sales Support
Engage prospects with instant answers.
36%
Improved lead engagement.

Integrations

Seamlessly connect with your entire tech ecosystem

C

CRM Platforms

Explore

Customer context

H

Helpdesk Tools

Explore

Ticket workflows

W

Web & App Chat

Explore

User engagement

K

Knowledge Bases

Explore

Content sources

A

APIs & Webhooks

Explore

Automation

Pricing, TCO & ROI

Request a meeting to discuss HeroGPT's pricing.

Schedule a Meeting

Customer Success Stories

Real results from real customers

SaaS Product Company

"HeroGPT significantly reduced repetitive support queries."
— Head of Customer Support

Ecommerce Business

"HeroGPT helped us provide instant answers and improve satisfaction."
— CX Manager

Security, Compliance & Reliability

Enterprise-grade security you can trust

Encrypted Conversation Data
All chatbot conversations are encrypted in transit and at rest.
Role-Based Access Control
Access to chatbot configuration and data is restricted by role.
Secure API Authentication
APIs are protected using authentication and authorization mechanisms.
Audit Logs & Monitoring
All chatbot interactions and changes are logged.
Compliance-Ready Architecture
Platform design supports enterprise security standards.

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists

Implementation Timeline

Discover
Requirements gathering, current state assessment, success criteria definition
1
Integrate
System connections, data migration, custom configurations
2
Validate
UAT, performance testing, security audits
3
Rollout
Phased deployment, user training, go-live support
4
Optimize
Performance tuning, adoption monitoring, continuous improvement
5

See How It Works for Your Team.

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Enterprise Features Good
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Integration Ecosystem Excellent
Mobile Experience Fair
AI & Analytics Excellent
Quick Setup Excellent

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Frequently Asked Questions

Everything you need to know

How does AiDOOS support HeroGPT deployments?
AiDOOS manages onboarding, integrations, and governance.
Can HeroGPT be trained on internal documents?
Yes, AiDOOS securely manages knowledge ingestion.
Does HeroGPT support human escalation?
Yes, AiDOOS configures seamless handoff workflows.
Is HeroGPT suitable for enterprise use?
Yes, AiDOOS ensures scalable and secure deployments.
Can HeroGPT integrate with CRMs and helpdesks?
Yes, AiDOOS manages all major integrations.
How fast can teams go live?
With AiDOOS, deployments launch within days.