Linc

Transform Retail Customer Experience with Linc: The Leading Conversational CX Automation Platform

Linc is the premier conversational CX automation platform purpose-built for retail brands seeking to elevate customer engagement and streamline support operations. Powered by award-winning AI, Linc deploys a flexible digital workforce that seamlessly resolves over 85% of customer inquiries—without escalating to a human agent. Trusted by iconic brands like Levi’s, PacSun, Carter’s OshKosh, and Pampered Chef, Linc delivers real conversations that solve real problems, helping retailers reduce support costs while boosting conversions and revenue.

Key Features and Core Benefits

• Automated, Human-Like Conversations: Engage customers with natural, context-aware interactions across channels—web, mobile, messaging apps, and more.
• Comprehensive Customer Journey Coverage: Support every stage of the customer lifecycle, from product discovery and purchase assistance to post-purchase support and re-engagement.
• Intelligent Inquiry Resolution: Resolve a wide range of customer questions, from order status and returns to product information, without manual intervention.
• Scalable Digital Workforce: Rapidly adapt to fluctuating support volumes and seasonal spikes without expanding your internal team.
• Proven Results: Reduce operational costs, accelerate response times, and increase customer satisfaction, leading to higher conversion rates and repeat purchases.

Real-World Use Cases

• Assisting shoppers in finding the right products and answering pre-purchase questions instantly.
• Providing real-time order updates, handling returns, and resolving post-purchase issues 24/7.
• Proactively re-engaging customers with personalized offers and replenishment reminders.

How AiDOOS Accelerates Linc Implementation and Success

Adopting a powerful platform like Linc is seamless with AiDOOS—your partner for outcome-driven, scalable digital transformation. Here’s how AiDOOS empowers retailers to implement, adopt, and scale Linc with confidence:

• Outcome-Based Execution: AiDOOS delivers results, not just resources—focusing on measurable business outcomes at every stage of your Linc deployment.
• Expert Talent Network: Access a global pool of experienced AI, retail, and integration specialists who accelerate implementation and optimize Linc for your unique needs.
• Seamless Integration Support: Benefit from proven methodologies and technical expertise to connect Linc with your existing systems, data sources, and customer touchpoints.
• Streamlined Adoption: Eliminate the need to hire or train internal teams—AiDOOS manages the process, ensuring smooth onboarding, configuration, and ongoing optimization.

With AiDOOS, retailers can unlock the full value of Linc—driving customer satisfaction, operational efficiency, and sustained business growth.

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