Listener – Reliable Automatic Speech Recognition (ASR)

Listener provides advanced speech recognition technology that utilizes machine learning algorithms and natural language processing techniques to transcribe speech accurately. With real-time transcription capabilities, this tool is ideal for live applications where speed and accuracy are essential. This software is designed to perform well even in noisy environments, ensuring reliable transcription in challenging conditions. Additionally, users can customize models to recognize specific business terms, proper nouns, and industry-specific jargon, enhancing accuracy and efficiency. Listener offers keyword spotting features for easy identification of important terms and hint word recognition to improve transcription quality in a variety of applications. With multilingual support for languages such as English (US, UK, Indian accented), Spanish, Portuguese, French, German, and Italian, this tool caters to diverse global audiences. The software is flexible in its deployment options, available as a Software as a Service (SaaS) or for on-premise deployment to meet different business needs. Its scalable architecture ensures easy scaling and redundancy for high reliability, making it suitable for businesses of all sizes. Listener provides a Software Development Kit (SDK) library and WebSocket-based live transcription with bidirectional streaming for seamless integration into existing systems. Stereo transcription capabilities allow for separated customer and agent tags for contact centers, enhancing organization and clarity in communication. With grammar-based recognition, this tool can process simple to complex grammars, making it useful for tasks like directory lookups and command recognition. Additionally, Listener offers consulting services for the design and development of complex grammar models, ensuring customized solutions for specific needs. In conclusion, Listener is a comprehensive speech recognition tool that combines accuracy, speed, and customization to meet the diverse needs of businesses. With its advanced features, multilingual support, and flexible deployment options, this software is a valuable asset for improving communication and efficiency in various industries.

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