Marketing

LoyJoy

Conversational Loyalty Experiences That Delight Customers and Drive Repeat Business

4.8 / 5 Rating
ISO 27001, GDPR Compliant
200+ Retail, CPG, Telecom, Finance & Direct-to-Consumer Brands
ISO/IEC 27001:2022
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category
Conversational Loyalty Platform / Customer Engagement Automation / Gamification
Ideal For
Retail & Ecommerce, Consumer Brands, FMCG, Telecom, Entertainment, Hospitality
deployment
Cloud (SaaS)
Integrations
50+ Apps
security
Encrypted customer interactions, secure identity management, GDPR-first data handling
API Access
Loyalty API, Chatbot API, Customer Data API, Webhooks

Product Description

LoyJoy is a conversational loyalty and engagement platform that blends messaging, gamification, and automated workflows to create memorable customer experiences. Instead of traditional points-only systems, LoyJoy helps brands engage customers through interactive chat-based journeys, instant rewards, games, quizzes, and digital loyalty challenges — accessible via web, app, QR codes, or messaging channels. The platform includes an intuitive no-code journey builder, customer identity management, prize & coupon distribution, personalized messaging, and analytics dashboards. Brands use LoyJoy to create engaging customer experiences for product launches, loyalty programs, promotional campaigns, and brand storytelling. With AiDOOS, LoyJoy becomes a fully managed engagement engine. AiDOOS designs conversational journeys, sets up loyalty rules, configures gamified challenges, integrates POS/ecommerce systems, builds automated reward flows, and manages segmentation. AiDOOS also ensures campaign tracking, journey optimization, A/B testing, and multi-channel deployment. Together, LoyJoy + AiDOOS enable businesses to deliver modern, interactive loyalty experiences that strengthen customer relationships, improve retention, and increase brand participation across touchpoints.

From Challenge to Success

See the transformation in action

Challenge

Traditional loyalty programs feel outdated and lack emotional engagement.
Brands struggle to create interactive, gamified customer experiences.
Managing prize distribution & reward logic manually is error-prone.
Integrating loyalty with CRM, ecommerce, or POS systems is complex.
Continuous optimization of customer journeys requires advanced resources.

Results

62%
Continuous optimization of customer journeys requires advanced resources.
48%
Instant, interactive incentive flows.
40%
Personalized journeys keep users active.

Features

Core Functions at a Glance

Conversational Journey Builder

Create chat-based loyalty experiences without code

Higher interaction and completion rates

Gamification Engine

Add games, challenges, and instant wins

Boosted engagement & brand affinity

Loyalty Points, Coupons & Digital Rewards

Incentivize participation with flexible benefits

Increased retention

Customer Identity & Segmentation

Personalize journeys based on user behavior

Improved relevance & satisfaction

Analytics & Performance Tracking

Understand participation and impact

Better campaign decisions

Understand the Value Behind Each Capability.

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Real-World Use Cases

See how teams drive results across industries

Gamified Loyalty Programs
Engage customers with challenges, badges, rewards & chat-based journeys.
55%
Increased daily and weekly user activity.
Product Launch Engagement
Use interactive micro-journeys to educate, excite, and reward customers.
43%
Use interactive micro-journeys to educate, excite, and reward customers.
Retail Promotions & Instant Win Campaigns
Offer instant coupons, prize draws, and gamified rewards.
37%
Boosted in-store and online conversions.

Integrations

Seamlessly connect with your entire tech ecosystem

S

Shopify / WooCommerce

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Ecommerce loyalty sync

S

Salesforce / HubSpot

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CRM enrichment

K

Klaviyo / Mailchimp

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Messaging automation

P

POS APIs (Lightspeed, Square)

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Reward redemption sync

Z

Zapier / Make

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Cross-platform automation

Pricing, TCO & ROI

Request a meeting to discuss LoyJoy's pricing.

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Customer Success Stories

Real results from real customers

SparkFresh FMCG Brand

"LoyJoy helped us create gamified product experiences customers loved. AiDOOS handled journey setup and integration — engagement skyrocketed."
— Emma Walsh, Brand Manager

MetroRetail

"Instant-win promotions and loyalty challenges worked incredibly well. AiDOOS optimized our campaigns and ensured seamless POS syncing."
— Jorge Martinez, CRM Lead

Security, Compliance & Reliability

Enterprise-grade security you can trust

Encrypted Conversations & Customer Data
Encrypted Conversations & Customer Data
Role-Based Access Controls
Protects sensitive loyalty program details.
Token-Based API Security
Safe access for mobile, POS & CRM integrations.
GDPR-Compliant Consent & Identity Management
Privacy-first user engagement.
Audit Logging
Tracks reward usage, journey updates & system activity.

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists

Implementation Timeline

Discover
Requirements gathering, current state assessment, success criteria definition
1
Integrate
System connections, data migration, custom configurations
2
Validate
UAT, performance testing, security audits
3
Rollout
Phased deployment, user training, go-live support
4
Optimize
Performance tuning, adoption monitoring, continuous improvement
5

See How It Works for Your Team.

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Alternatives & Comparisons

Find the perfect fit for your needs

Capability LoyJoy RebelMouse Aggregatur Raydiant
Customization Excellent
Ease of Use Excellent
Enterprise Features Good
Pricing Good
Integration Ecosystem Good
Mobile Experience Excellent
AI & Analytics Good
Quick Setup Excellent

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Frequently Asked Questions

Everything you need to know

How does AiDOOS help create conversational loyalty journeys in LoyJoy?
AiDOOS designs interactive chat flows, configures rewards, builds gamified challenges, and aligns journeys with your campaign goals.
Can AiDOOS integrate LoyJoy with our POS or ecommerce system?
Yes — AiDOOS manages full integration, including transaction syncing, reward redemption logic, and real-time customer updates.
Does LoyJoy support digital games and instant-win campaigns?
Absolutely — and AiDOOS configures prize logic, probability rules, and fulfillment workflows.
How does AiDOOS personalize experiences in LoyJoy?
AiDOOS sets up segmentation rules, behavioral triggers, and dynamic content tailored to customer actions.
Can LoyJoy be used for product launches or brand activations?
Yes — AiDOOS builds micro-journeys, quizzes, reveal moments, and gamified engagement flows for high-impact launches.
How does AiDOOS monitor and optimize campaign performance?
AiDOOS tracks participation metrics, identifies drop-offs, runs A/B tests, and adjusts journeys continuously.
AiDOOS tracks participation metrics, identifies drop-offs, runs A/B tests, and adjusts journeys continuously.
Yes — AiDOOS configures localization, regional rewards, and compliance workflows.
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