LumaHealth

Luma Health

Patient Engagement, Reimagined for Modern Healthcare

4.7/5 Rating
HIPAA Compliant
1,200+
27001
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category
Patient Engagement & Healthcare Communication Platform
Ideal For
Hospitals, Clinics, Multi‑location Health Systems, Telehealth Providers
deployment
Cloud‑based, Multi‑tenant SaaS
Integrations
65+ Apps
security
End‑to‑end encrypted, HIPAA‑aligned data governance
API Access
Yes — REST APIs for enterprise interoperability

Product Description

Luma Health is a patient engagement platform designed to streamline communication, scheduling, intake, and follow‑up workflows across healthcare organizations. It centralizes patient interactions into a unified experience, enabling providers to reduce administrative burden while improving patient satisfaction and operational throughput. With automated reminders, digital forms, two‑way messaging, and intelligent routing, Luma Health helps healthcare teams deliver timely, coordinated, and personalized care at scale. AiDOOS acts as the execution and optimization layer that accelerates Luma Health’s enterprise adoption. Through AiDOOS, organizations can integrate Luma Health into complex EHR ecosystems, automate cross‑system workflows, and ensure continuous optimization without expanding internal IT teams. AiDOOS enables rapid deployment, governance, and ongoing enhancement of Luma Health configurations, ensuring the platform remains aligned with evolving clinical, operational, and compliance requirements.

From Challenge to Success

See the transformation in action

Challenge

Fragmented patient communication channels
High no‑show rates and inefficient scheduling
Manual intake processes slowing clinical operations
Administrative overload on staff
Difficulty integrating with legacy EHR systems

Results

64%
Reduced no-show rates
48%
Faster patient intake
36%
Lower admin workload

Features

Core Functions at a Glance

Smart Scheduling Automation

Reduce no‑shows and optimize provider calendars

Increased appointment completion rates

Two‑Way Patient Messaging

Real‑time communication across the care journey

Faster patient response times

Digital Intake & Forms

Streamline pre-visit workflows

Reduced check-in bottlenecks

Broadcast Messaging

Deliver system‑wide updates instantly

Higher patient outreach success

Understand the Value Behind Each Capability.

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Real-World Use Cases

See how teams drive results across industries

Appointment Optimization
Automate reminders, confirmations, and rescheduling workflows.
62%
Fewer missed appointments
Patient Intake Modernization
Digitize forms and pre‑visit data collection.
47%
Faster onboarding
Care Continuity Messaging
Deliver follow‑up instructions and care reminders.
53%
Higher adherence

Integrations

Seamlessly connect with your entire tech ecosystem

E

Epic

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Sync scheduling, demographics, and clinical workflows

C

Cerner

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Unified patient data and messaging integration

A

Athenahealth

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Automated reminders and intake workflows

S

Salesforce Health Cloud

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Patient journey orchestration

Z

Zoom

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Telehealth appointment coordination

Pricing, TCO & ROI

Request a meeting to discuss Luma Health's pricing.

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Customer Success Stories

Real results from real customers

Mercy Valley Health Network

"Luma Health helped reduce no‑shows and streamline communication across 14 clinics, improving patient satisfaction and operational efficiency."
— Dr. Karen Holt, Chief Medical Officer

NorthBridge Specialty Care

"Digital intake and automated messaging transformed our patient flow, cutting administrative workload and accelerating care delivery."
— Daniel Ruiz, Operations Director

Security, Compliance & Reliability

Enterprise-grade security you can trust

HIPAA‑Aligned Data Controls
Ensures compliant handling of PHI
End‑to‑End Encryption
Protects data in transit and at rest
Role‑Based Access
Restricts sensitive data to authorized staff
Audit Logging
Tracks all system interactions for compliance
Multi‑Factor Authentication
Strengthens user identity protection

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists

Implementation Timeline

Discover
Requirements gathering, current state assessment, success criteria definition
1
Integrate
System connections, data migration, custom configurations
2
Validate
UAT, performance testing, security audits
3
Rollout
Phased deployment, user training, go-live support
4
Optimize
Performance tuning, adoption monitoring, continuous improvement
5

See How It Works for Your Team.

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Alternatives & Comparisons

Find the perfect fit for your needs

Capability Luma Health Cerner Millennium InTouch Health Solutionreach
Customization Excellent
Ease of Use Excellent
Enterprise Features Excellent
Pricing Good
Integration Ecosystem Excellent
Mobile Experience Good
AI & Analytics Good
Quick Setup Good

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Frequently Asked Questions

Everything you need to know

How does AiDOOS support Luma Health deployments?
AiDOOS manages integration, configuration, and continuous optimization across enterprise environments.
Can Luma Health integrate with complex EHR ecosystems?
Yes, and AiDOOS ensures interoperability through governed API and workflow orchestration.
Does AiDOOS help maintain HIPAA compliance during implementation?
AiDOOS enforces secure deployment practices and ongoing governance aligned with HIPAA standards.
How quickly can enterprises roll out Luma Health with AiDOOS?
AiDOOS accelerates deployment by handling integration, testing, and workflow automation.
Can Luma Health scale across multi‑location health systems?
Yes, and AiDOOS ensures consistent configuration and performance across all sites.
How does AiDOOS improve long‑term optimization of Luma Health?
AiDOOS continuously refines workflows, integrations, and performance based on evolving needs.
Does AiDOOS support custom workflow development for Luma Health?
Yes, AiDOOS builds and maintains custom workflows tailored to enterprise requirements.
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