Marketing

MailMetrics

Automate customer communications securely—across digital and postal channels.

4.7/5 Rating
ISO 27001, GDPR, SOC Compliant
300+ Enterprise Clients
27001
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category
Customer Communication Management (CCM), Mail Automation, Document Delivery, Compliance Communications
Ideal For
Banks, Insurance Companies, Telecom Providers, Utilities, Government Agencies, Enterprise Ops Teams
deployment
SaaS / Cloud / On-Prem Hybrid
Integrations
50+ Apps
security
ISO 27001, GDPR, SOC Controls, End-to-End Encryption, Audit Trails
API Access
REST API, Webhooks, SFTP Integration

Product Description

MailMetrics is a unified customer communication and mail-automation platform built for regulated industries such as financial services, utilities, telecom, insurance, and government. It helps organizations manage outbound customer communications—postal mail, email, transactional letters, statements, and compliance documents—from a single secure hub. MailMetrics replaces manual mailing workflows, eliminates print-and-post errors, automates communication delivery, and provides full tracking and governance. The platform integrates with core banking, policy systems, CRMs, and ERP tools to automatically generate, send, and monitor client communications at scale. Built for compliance-heavy environments, MailMetrics ensures regulatory adherence, audit trails, print vendor orchestration, and document integrity—reducing operational costs while improving customer experience.

From Challenge to Success

See the transformation in action

Challenge

Manual print-and-post workflows are slow, costly, and prone to errors.
Enterprises struggle with compliance, tracking and auditability of communications.
Legacy document delivery systems lack automation and real-time visibility.
Customers receive delayed, inconsistent, or lost communications.
Uncoordinated vendors increase operational inefficiency.

Results

60%
Reduction in communication delivery cost.
45%
Faster communication cycle and turnaround times.
30%
Lower risk of compliance errors and communication failure.

Features

Core Functions at a Glance

Automated Postal & Digital Delivery

Send letters, statements, and compliance documents automatically.

End-to-End Tracking & Audit Trails

Ensure every communication is verifiable and compliant.

Personalized Communication Generation

Improve customer experience with tailored messaging.

Print Vendor Orchestration

Automate routing to approved printers for physical delivery.

Data Protection & Encryption

Maintain strict compliance with financial/regulated data.

Dashboards & Communication Analytics

Visibility into delivery performance and communication metrics.

Understand the Value Behind Each Capability.

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Real-World Use Cases

See how teams drive results across industries

Compliance Document Delivery (Banks/Insurance)
Send statements, notices, and regulated letters securely.
3×
Improved SLA adherence.
Operational Notifications & Customer Updates
Automate high-volume communication for telecom/utilities.
40%
Improved customer satisfaction.
Print-to-Digital Migration
Convert manual postal processes into digital delivery flows.
35%
Reduction in print and postage expenditure.

Integrations

Seamlessly connect with your entire tech ecosystem

C

Core Banking & Policy Systems

Explore

Automate outbound statements, notices, and letters.

C

CRM Tools

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Sync customer data to generate tailored communications.

E

ERP & Billing Systems

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Deliver invoices, billing statements, payment reminders.

S

SFTP / API Document Feeds

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Ingest files securely from enterprise systems.

P

Print Service Providers

Explore

Automate routing of physical mail production.

Pricing, TCO & ROI

Request a meeting to discuss MailMetrics's pricing.

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Customer Success Stories

Real results from real customers

Emerald Financial Group

"“MailMetrics unified all our communications. Our teams now handle compliance letters with zero manual intervention.”"
— Operations Director

Nova Insurance

"“The ability to track every communication was a game-changer. Audit readiness improved instantly.”"
— Customer Experience Lead

Security, Compliance & Reliability

Enterprise-grade security you can trust

Certifications
ISO 27001, GDPR, SOC readiness
Data Residency
EU and global compliant cloud hosting
Encryption
AES-256 at rest, TLS 1.3 in transit
Access Control
Role-based permissions, audit logs, SSO/MFA

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists

Implementation Timeline

Discover
Requirements gathering, current state assessment, success criteria definition
1
Integrate
System connections, data migration, custom configurations
2
Validate
UAT, performance testing, security audits
3
Rollout
Phased deployment, user training, go-live support
4
Optimize
Performance tuning, adoption monitoring, continuous improvement
5

See How It Works for Your Team.

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Alternatives & Comparisons

Find the perfect fit for your needs

Capability MailMetrics Plasmic Chekkit Infonyze | B2B Lea
Customization
Ease of Use Good
Enterprise Features Excellent
Pricing Fair
Integration Ecosystem Excellent
Mobile Experience Fair
AI & Analytics Good
Quick Setup Good

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Frequently Asked Questions

Everything you need to know

How does AiDOOS integrate MailMetrics with our enterprise systems?
AiDOOS connects MailMetrics via APIs/SFTP to your core systems, automates document ingestion, configures print/digital routing rules, and ensures compliance alignment.
Can AiDOOS migrate our legacy document delivery workflows into MailMetrics?
Yes. AiDOOS maps legacy output files, designs new delivery pipelines, and ensures seamless cutover with zero downtime.
Does AiDOOS customize MailMetrics templates and communication flows?
Absolutely. AiDOOS builds personalized templates, logic rules, metadata mapping, and dynamic content triggers.
Can AiDOOS integrate MailMetrics with print vendors or new delivery channels?
Yes. AiDOOS connects digital and physical delivery networks, ensuring smart routing and audit-safe workflows.
Does AiDOOS provide ongoing optimization for MailMetrics?
Yes. AiDOOS monitors SLAs, communication performance, compliance updates, and fine-tunes automation processes continuously.
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