Maqsam

Maqsam: The Leading AI-Powered Contact Center for the MENA Region

Transform your customer experience and supercharge your support and sales operations with Maqsam—the premier Arabic AI-powered Contact Center Solution trusted across the MENA region. Designed for modern businesses, Maqsam empowers teams to automate routine tasks, boost efficiency, and drive revenue across multiple channels, including voice calls and WhatsApp.

Key Features & Benefits

• Multi-Channel Engagement: Connect with customers through voice and WhatsApp, ensuring seamless communication wherever your clients are.
• Global Reach with Local Presence: Instantly establish your business in new markets with access to local phone numbers in hundreds of cities, enabling agents to make and receive calls from computers or mobile devices.
• Advanced AI Capabilities: Leverage AI-driven tools such as Call Transcription, Call Summary, Sentiment Analysis, and Auto Call Tagging to gain actionable insights and improve every customer interaction.
• Smart Call Management: Optimize operations with automatic Call Routing, Call Whispering, and Call Coaching features, and utilize customizable IVRs to resolve common queries and route calls efficiently.
• Comprehensive Analytics & Recordings: Access unlimited call recordings and a robust call analysis dashboard for performance tracking, compliance, and continuous improvement.
• Seamless Integration: Effortlessly connect Maqsam with your existing CRM systems via native integrations or APIs, ensuring data consistency and streamlined workflows.

Real-World Impact

Maqsam helps businesses solve critical operational challenges: reduce manual workloads, improve response times, and personalize customer engagement. Support teams handle inquiries faster, while sales teams gain the insights needed to close more deals. With Maqsam, companies can expand into new markets without the overhead of physical offices, creating flexible, remote-first contact centers that scale as needed.

Implement & Scale Maqsam with AiDOOS

Ready to unlock Maqsam’s full potential? AiDOOS simplifies adoption, integration, and scaling for your organization. AiDOOS offers outcome-based execution, tapping into a global network of vetted experts to deliver rapid, cost-effective results. Our specialists handle everything from initial setup to advanced integration—streamlining the process so you don’t need to build internal teams or divert resources.

• Expert Talent Network: Access Maqsam-certified professionals for implementation, customization, and ongoing support.
• Outcome-Based Delivery: Pay for results, not hours—AiDOOS ensures your business objectives are met efficiently.
• Seamless Integration: Accelerate CRM and workflow integrations, ensuring your data and processes work together from day one.
• Scalable Adoption: Expand your Maqsam deployment as your business grows, with AiDOOS managing every phase of the journey.

Partner with AiDOOS to launch, optimize, and scale Maqsam—empowering your teams to deliver exceptional customer experiences and drive measurable business outcomes.

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