Proto CX

Proto CX Automation for Emerging Markets | Powered by AiDOOS

Automate CX with Proto's AI-powered platform. Local language NLP, omnichannel support, and fast implementation with AiDOOS. Scalable, secure, and outcome-driven.

Proto: AI-Powered CX Automation for Emerging Markets

Proto is an industry-leading CX automation platform designed to help enterprises and government agencies in emerging markets transform customer service operations. Powered by a proprietary natural language processing (NLP) engine, Proto supports local and underserved languages with unmatched accuracy, enabling organizations to automate communication across channels while improving customer satisfaction and operational efficiency.

With AiDOOS as your implementation partner, organizations can deploy Proto rapidly—achieving business outcomes without internal development burden.

Key Features of Proto CX Automation Platform

• Proprietary NLP Engine for Local Languages
  Leverage advanced AI that understands local languages, dialects, and cultural context—ensuring high intent recognition accuracy.

• Omnichannel Communication
  Engage customers across web chat, WhatsApp, Facebook Messenger, and SMS from a single, centralized platform.

• Automated Customer Workflows
  Streamline frequent interactions like FAQs, service requests, scheduling, and onboarding—reducing response time and agent workload.

• Scalable & Modular Architecture
  Easily scale Proto’s automation capabilities as demand grows, with consistent performance across channels.

• Built-In Compliance & Security
  Ensure regulatory alignment and secure data handling for industries such as finance, healthcare, and public services.

Business Benefits

• 24/7 Customer Engagement
  Deliver real-time, consistent, and multilingual responses that improve satisfaction and retention.

• Reduced Operational Costs
  Automate routine inquiries to free up teams and lower service delivery costs.

• Greater Market Reach
  Break language and accessibility barriers to serve wider demographics with localized automation.

• Insight-Driven Strategy
  Access real-time analytics to monitor customer behavior, refine workflows, and improve decision-making.

Use Cases by Industry

• Banking & Fintech
  Automate customer onboarding, KYC verification, and multilingual customer support.

• Public Services & Government
  Enable citizens to access services, submit applications, and receive updates via conversational interfaces.

• Healthcare Providers
  Handle appointment bookings, patient inquiries, and post-care follow-ups securely and efficiently.

• Retail & E-commerce
  Offer AI-powered product discovery, order tracking, and post-purchase support across multiple channels.

Simplified Deployment with AiDOOS

Deploying AI-powered CX automation at scale is complex—AiDOOS simplifies it with end-to-end, outcome-focused execution.

• Global Talent Network
  Gain access to top-tier professionals in AI, NLP, and enterprise automation—no hiring required.

• Turnkey System Integration
  Connect Proto with your CRM, ERP, helpdesk, and messaging platforms to create a unified customer engagement stack.

• Business Outcome Focus
  AiDOOS manages every phase—from implementation to continuous improvement—ensuring your KPIs are met.

• Fast, Disruption-Free Adoption
  Launch and scale Proto with minimal disruption to internal teams and existing operations.

Transform your customer experience with Proto—delivered faster and smarter with AiDOOS. Gain operational agility, enhance satisfaction, and deliver impactful service across markets and languages.

Looking to buy, implement, or hire talent for Proto CX?

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