Marketing

Quiq Messaging

Unified Customer Messaging & Conversational AI for Modern Digital Support

4.7 / 5 Rating
SOC 2 Type II, ISO 27001
500+ Retail, Telecom, Travel, Financial Services & Enterprise Brands
ISO/IEC 27001:2022
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category
Customer Messaging Platform / Conversational AI / Omnichannel Support
Ideal For
Ecommerce, Retail, Telecom, Travel, SaaS, Customer Support Teams
deployment
Cloud (SaaS)
Integrations
80+ Apps
security
Encrypted conversations, secure agent access, consent-based communication, compliance controls
API Access
Messaging APIs, Webhooks, Bot Framework APIs, CRM connectors

Product Description

Quiq Messaging is a unified, AI-powered customer communication platform designed to help businesses manage conversations across SMS, WhatsApp, Apple Messages for Business, Google Business Messages, social media, live chat, and more — all in a single interface. With conversational AI, intelligent routing, and automation tools, Quiq helps support and sales teams deliver fast, personalized interactions customers expect. Quiq enables brands to deploy chatbots, automate workflows, manage agent workload, escalate conversations intelligently, and provide seamless multichannel engagement. The platform’s flexible bot framework, analytics dashboard, and integrations with leading CRMs make it ideal for enterprises focused on digital customer experience at scale. With AiDOOS, Quiq becomes fully optimized and automated. AiDOOS configures messaging channels, builds conversational flows, designs AI bot journeys, implements routing rules, integrates CRMs, establishes reporting dashboards, and continually optimizes performance based on customer behavior. AiDOOS also handles omnichannel setup, consent flows, multi-brand environments, and QA testing to ensure frictionless experiences. Together, Quiq Messaging + AiDOOS allow businesses to automate support, accelerate response times, scale messaging operations, and deliver delightful customer experiences across every digital channel.

From Challenge to Success

See the transformation in action

Challenge

Managing multiple messaging channels separately leads to lost customer visibility.
Slow response times reduce customer satisfaction and conversion rates.
Training and maintaining AI chatbots require significant technical work.
Scaling messaging volume overwhelms support teams.
Data routing, CRM integration, and quality control can be complex.

Results

65%
Data routing, CRM integration, and quality control can be complex.
50%
AI bots handle repetitive queries.
40%
Faster, personalized omnichannel engagement.

Features

Core Functions at a Glance

Omnichannel Messaging Hub

Manage SMS, WhatsApp, web chat, and social in one place

Better agent efficiency and unified visibility

Conversational AI & Bots

Automate FAQs, routing, and transactional workflows

Reduced support workload

Intelligent Routing & Escalation

Get customers to the right agent fast

Improved resolution times

CRM & E-commerce Integrations

Bring customer data directly into conversations

More informed, personalized interactions

Analytics & Performance Insights

Measure resolution, channel usage & agent performance

Smarter CX and staffing decisions

Understand the Value Behind Each Capability.

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Real-World Use Cases

See how teams drive results across industries

Customer Support Automation
Automate FAQs, order updates, and issue triage across channels.
54%
Reduced agent load and faster resolutions.
Sales & Lead Engagement Messaging
Use conversational workflows to qualify leads and assist buyers.
42%
Higher conversions and better customer guidance.
Proactive Notifications
Send alerts, reminders, and delivery updates via SMS/WhatsApp.
36%
Improved engagement and reduced inbound tickets.

Integrations

Seamlessly connect with your entire tech ecosystem

S

Salesforce Service Cloud

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Agent routing & case sync

Z

Zendesk

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Ticket automation

S

Shopify / Magento

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Order data & bot workflows

G

Google Business Messages

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Conversational search engagement

Z

Zapier / Make

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Multi-channel automation

Pricing, TCO & ROI

Request a meeting to discuss Quiq Messaging's pricing.

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Customer Success Stories

Real results from real customers

NovaRetail

"Quiq cut our response times in half. AiDOOS built our bots and routing rules — customers now get instant answers across every channel."
— Sarah Duncan, CX Manager

SkyConnect Telecom

"AiDOOS optimized our messaging workflows and integrated Salesforce perfectly. Our team handles double the volume with no extra staffing."
— Lucas Bennett, Support Operations Lead

Security, Compliance & Reliability

Enterprise-grade security you can trust

Encrypted Messaging
Protects all inbound and outbound conversations.
Role-Based Access Controls
Ensures safe agent and admin access.
Secure API & Webhook Communication
Controlled, token-protected integrations.
GDPR & Consent Compliance
Built-in opt-in and opt-out safeguards.
Audit Logging
Tracks agent actions, bot behavior & system events.

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists

Implementation Timeline

Discover
Requirements gathering, current state assessment, success criteria definition
1
Integrate
System connections, data migration, custom configurations
2
Validate
UAT, performance testing, security audits
3
Rollout
Phased deployment, user training, go-live support
4
Optimize
Performance tuning, adoption monitoring, continuous improvement
5

See How It Works for Your Team.

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Alternatives & Comparisons

Find the perfect fit for your needs

Capability Quiq Messaging iPresso Datajar ContactOut
Customization Excellent
Ease of Use Good
Enterprise Features Excellent
Pricing Good
Integration Ecosystem Excellent
Mobile Experience Excellent
AI & Analytics Good
Quick Setup Good

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Frequently Asked Questions

Everything you need to know

How does AiDOOS help optimize our messaging channels in Quiq?
AiDOOS configures each channel, sets routing rules, tunes bot flows, and ensures customer interactions stay seamless across SMS, WhatsApp, and web chat.
Can AiDOOS build conversation-ready AI bots inside Quiq?
Yes — AiDOOS designs bot scripts, intent flows, fallback logic, and escalation triggers tailored to your business processes.
How does Quiq handle surges in message volume?
Quiq auto-scales message handling; AiDOOS configures queue logic, routing rules, and automated responses to maintain SLA performance.
Can AiDOOS integrate Quiq with our CRM or order system?
Absolutely — AiDOOS connects Salesforce, Zendesk, Shopify, Magento, or any custom backend for enriched customer interactions.
Does Quiq support multi-brand or multi-region teams?
Yes — and AiDOOS sets up brand-level messaging flows, localization, compliance, and agent permissions for each region.
How does AiDOOS ensure our bot messages remain natural and effective?
AiDOOS continuously monitors bot interactions, refines messaging tone, improves intent detection, and updates workflows based on analytics.
Can Quiq automate proactive outreach like order alerts or reminders?
Yes — AiDOOS configures automated triggers, timing flows, and personalization rules for outbound messaging campaigns.
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