Talkative

Talkative: AI-Powered Customer Engagement for B2C Contact Centres

Are high volumes of customer queries straining your contact centre? Talkative’s generative AI chatbot offers a seamless solution, intelligently managing between 50% and 88% of digital inquiries. Empower your team to focus on complex, high-value interactions while AI efficiently resolves routine questions, dramatically improving response times and customer satisfaction.

Key Features

• Advanced AI Chatbot: Handles a majority of digital queries with conversational accuracy, reducing agent workload and wait times.
• Omnichannel Engagement: Integrates with web chat, messaging apps, and social platforms for unified customer support.
• Continuous Learning: Learns from each interaction, constantly improving its ability to resolve customer issues.
• Customizable Workflows: Tailor responses and escalation paths to fit your unique business processes and customer needs.
• Real-Time Analytics: Gain actionable insights into customer behavior and chatbot performance for data-driven decision-making.

Core Benefits

• Operational Efficiency: Automate repetitive queries to free up agents for more complex tasks, reducing operational costs.
• Scalable Support: Effortlessly handle spikes in customer demand without sacrificing service quality.
• Enhanced Customer Experience: Deliver instant, accurate responses around the clock, boosting satisfaction and loyalty.
• Seamless Integration: Easily deploy alongside your existing contact centre infrastructure.

Real-World Use Cases

• Retail: Automate order tracking, returns, and product FAQs to streamline post-purchase support.
• Telecom: Handle SIM activations, billing inquiries, and troubleshooting with minimal agent intervention.
• Banking: Guide customers through routine transactions, account queries, and card management securely and efficiently.

Accelerate Success with AiDOOS

AiDOOS enables organizations to swiftly implement, adopt, and scale Talkative’s AI-powered customer engagement solution — all without the need to build or expand internal teams. Leverage AiDOOS’s outcome-based execution model and tap into a global network of domain experts who specialize in AI and contact centre integrations. From initial setup to seamless integration with your existing workflows, AiDOOS provides end-to-end support, ensuring a streamlined deployment and rapid ROI. Their tailored adoption strategies and ongoing optimization services help you unlock the full value of Talkative’s technology, driving measurable improvements in efficiency and customer satisfaction at scale.

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