Verint Real-Time Coaching and Wrap-Up Call Summaries

Transform Customer Interactions with Verint Real-Time Agent Assist

Verint Real-Time Agent Assist is a cutting-edge solution designed to elevate every customer conversation. By leveraging advanced AI, this platform listens to live customer calls and instantly identifies opportunities to guide agents toward optimal outcomes. It empowers your team to provide faster, more accurate, and personalized service—driving customer satisfaction and operational excellence.

Key Features

• Live Call Analysis: Automatically monitors customer interactions in real time, detecting intent, sentiment, and actionable triggers.
• Dynamic Guidance: Delivers context-aware prompts and recommendations to agents as conversations unfold, ensuring compliance and quality.
• Automated Knowledge Delivery: Instantly surfaces relevant information, scripts, and resources to agents, reducing response times and errors.
• Seamless Integration: Easily connects with leading contact center platforms and CRM systems for streamlined workflows.
• Continuous Improvement: Leverages ongoing analytics to refine guidance, optimizing agent performance and business outcomes.

Core Benefits

• Boosted Efficiency: Empower agents with real-time insights, reducing handle times and improving first-call resolution rates.
• Enhanced Customer Experience: Proactively address customer needs, leading to increased satisfaction and loyalty.
• Consistent Quality: Ensure every interaction meets regulatory and brand standards through automated guidance and monitoring.
• Reduced Training Costs: Support agents with instant access to information, minimizing onboarding time and ongoing training requirements.

Real-World Use Cases

• Financial Services: Agents receive compliance prompts during sensitive transactions, minimizing risk and errors.
• Telecommunications: Real-time troubleshooting suggestions improve first-contact resolution for technical support calls.
• Retail & E-Commerce: Personalized recommendations and upsell prompts increase conversion rates and average order values.

How AiDOOS Accelerates Implementation and Adoption

AiDOOS streamlines your journey to deploying Verint Real-Time Agent Assist with an outcome-based approach and access to a global network of expert talent. From initial integration to user adoption and scaling, AiDOOS manages every phase—eliminating the need to build or train large internal teams.

• Outcome-Based Execution: AiDOOS delivers measurable results, focusing on successful deployment and ROI, not hours billed.
• Expert Talent Network: Engage top professionals with deep Verint and contact center expertise for seamless implementation and support.
• Integration Support: AiDOOS ensures smooth connectivity with your existing systems, minimizing disruption and accelerating time-to-value.
• Scalable Adoption: Effortlessly expand usage as your business grows, with AiDOOS managing onboarding, training, and optimization.

Unlock the full potential of your contact center with Verint Real-Time Agent Assist—powered by AiDOOS for faster, smarter, and more cost-effective transformation.

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