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ViaSay
Intelligent chatbot platform that automates customer support and streamlines service operations
About ViaSay
ViaSay is a conversational AI and chatbot platform designed to transform customer service operations through intelligent automation. The platform enables businesses to automate large portions of their customer support workflows, reducing manual effort and response times while maintaining quality interactions. ViaSay's core technology leverages natural language processing to understand customer inquiries and deliver contextually relevant responses, seamlessly handling common support queries without human intervention. By deploying ViaSay through the AiDOOS marketplace, enterprises gain access to streamlined governance, rapid deployment capabilities, and integrated optimization tools. AiDOOS enhances ViaSay's scalability through cloud-native architecture, enabling businesses to handle growing conversation volumes efficiently. The integration ecosystem within AiDOOS provides connectivity to existing CRM, ticketing, and knowledge management systems, ensuring data consistency across customer service operations. Businesses benefit from reduced operational costs, improved customer satisfaction, and faster resolution times while freeing support teams to focus on complex, high-value interactions.
Challenges It Solves
- High volume of repetitive customer inquiries overwhelming support teams
- Inconsistent response times and service quality across support channels
- Significant operational costs associated with large customer service staffing
- Limited availability for customer support outside business hours
- Manual ticket triage and routing consuming agent productivity
Use Cases
E-commerce Order Support
Automate responses to shipping inquiries, order status checks, and return requests. Customers receive instant updates and self-service solutions without waiting for agent availability.
Technical Support Triage
Quickly diagnose common technical issues and provide troubleshooting steps. Escalate complex problems to specialized technical teams with full context.
Account & Billing Inquiries
Handle password resets, billing questions, subscription management, and account updates through secure, automated interactions.
Lead Qualification & Engagement
Engage website visitors and qualifying leads through conversational interactions. Gather relevant information and route qualified prospects to sales teams.
FAQ & Knowledge Support
Provide instant answers to frequently asked questions about products, services, policies, and procedures. Maintain consistency in information delivery across all customers.
Pricing
Pricing available on request
ViaSay pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.
Key Features
AI-powered comprehension of customer intent and context
Accurately interprets complex customer inquiries across channelsConsistent chatbot experience across websites, apps, and messaging platforms
Single platform manages customer interactions across all touchpointsAutomatic escalation of complex issues to human agents
Seamless handoff ensures customers reach right specialist quicklyRound-the-clock customer support without human intervention
Customers receive immediate assistance regardless of business hoursContinuous improvement through conversation analytics and feedback
Bot performance improves over time with real-world usage dataEasy integration with company-specific knowledge bases and FAQ systems
Chatbot delivers accurate responses aligned with business policiesReviews
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Enterprise Readiness
Integrations
8 total appsSynchronize customer data and interaction history with Salesforce CRM for unified customer view
Integrate with Zendesk support platform for seamless ticket creation and agent handoff
Deploy chatbot within Slack workspace for internal support and team communication
Enable conversational AI within Teams environment for unified workplace collaboration
Connect to Shopify stores for automated customer support and order management
Integrate with HubSpot CRM and marketing platform for customer journey alignment
Combine ViaSay with Intercom for comprehensive customer communication management
Build custom integrations with proprietary systems through REST API and webhooks
AiDOOS Managed Deployment
Deploy ViaSay in
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
Configuration Options
A Virtual Delivery Center for ViaSay
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers ViaSay
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists