Artificial Intelligence

Webio

Conversational AI Platform for Personalized, Two-Way Customer Engagement

4.7 / 5 Rating

ISO 27001

Enterprises, Financial Services, Utilities & Customer-Centric Brands

ISO/IEC 27001:2022

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Product Description

Webio is a conversational AI platform designed to help organizations engage customers through intelligent, two-way messaging at scale. Unlike traditional one-way notifications, Webio enables real conversations across SMS, WhatsApp, and digital messaging channels—allowing businesses to automate interactions while maintaining a human, contextual experience. The platform is widely used for customer service automation, payment reminders, appointment scheduling, onboarding, support deflection, and customer experience transformation. Webio blends AI-driven automation with seamless handover to human agents, ensuring conversations remain relevant, compliant, and outcome-focused. With AiDOOS, Webio becomes a fully orchestrated conversational engagement engine. AiDOOS designs conversation flows, configures intent models, integrates CRMs and back-office systems, automates escalation logic, and builds analytics dashboards. AiDOOS also ensures compliance-ready deployments, conversation optimization, and scalable rollout across departments and regions. Together, Webio + AiDOOS help organizations reduce operational workload, improve response rates, and deliver consistent, high-quality conversational experiences across the entire customer lifecycle.

From Challenge to Success

See the transformation in action

Challenge

One-way messaging limits customer engagement.

Call centers face high volumes and long wait times.

Manual conversation handling does not scale.

Customers expect fast, conversational interactions.

Integrating messaging with enterprise systems is complex.

Results

62%

Higher customer response rates

48%

Reduced inbound call volumes

37%

Faster resolution through automation

Features

Core Functions at a Glance

Two-Way Conversational Messaging

Enable real conversations, not notifications

Better engagement

AI-Driven Conversation Automation

Automate intents, replies & workflows

Reduced manual effort

Human Handover & Agent Assist

Seamless switch from bot to agent

Improved customer satisfaction

CRM & System Integrations

Connect conversations with business data

Context-aware interactions

Analytics & Conversation Insights

Measure performance and outcomes

Continuous optimization

Understand the Value Behind Each Capability.

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Real-World Use Cases

See how teams drive results across industries

Customer Support Automation

Resolve common queries through conversational AI.

56%

Lower support workload.

Billing & Payment Engagement

Automate reminders and payment conversations.

43%

Appointment & Service Management

Schedule, reschedule and confirm appointments.

35%

Fewer missed appointments.

Integrations

Seamlessly connect with your entire tech ecosystem

S

Salesforce / Microsoft Dynamics

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CRM sync

T

Twilio / WhatsApp APIs

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Messaging channels

Z

Zendesk / ServiceNow

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Support workflows

P

Payment Gateways

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Transaction conversations

Z

Zapier / Make

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Automation pipelines

Pricing, TCO & ROI

Request a meeting to discuss Webio's pricing.

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Customer Success Stories

Real results from real customers

National Utility Provider

"AiDOOS implemented Webio for customer messaging. Call volumes dropped significantly while engagement improved."

— Operations Director

Retail Banking Group

"Webio with AiDOOS transformed our customer communications into real conversations with measurable outcomes."

— Head of Digital CX

Security, Compliance & Reliability

Enterprise-grade security you can trust

Encrypted Messaging

Protects all customer conversations.

Consent-Based Communication

Ensures compliant outreach.

Role-Based Access Control

Restricts conversation visibility.

Secure API Authentication

Safeguards system integrations.

Audit Logs

Tracks message flows and actions.

Implementation with AiDOOS

Outcome-based delivery with expert support

Delivery Model

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements gathering, current state assessment, success criteria definition

Integrate

System connections, data migration, custom configurations

Validate

UAT, performance testing, security audits

Rollout

Phased deployment, user training, go-live support

Optimize

Performance tuning, adoption monitoring, continuous improvement

See How It Works for Your Team.

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Alternatives & Comparisons

Find the perfect fit for your needs

Capability	Webio	OpenFace	KNIME Software	WriterX
Customization	Excellent
Ease of Use	Good
Enterprise Features	Excellent
Pricing	Good
Integration Ecosystem	Excellent
Mobile Experience	Excellent
AI & Analytics	Good
Quick Setup	Good