Yactraq

Yactraq empowers organizations to extract valuable intelligence from recorded phone calls and video content. By leveraging advanced audio mining and speech analytics, Yactraq uncovers insights related to Voice-of-the-Customer, compliance, and quality assurance—turning everyday conversations into powerful drivers of business performance.

Key Features & Benefits

• Automated Speech Recognition: Transcribe large volumes of audio and video content quickly and accurately to make every customer interaction searchable and actionable.
• Voice-of-the-Customer Insights: Analyze customer sentiment, identify emerging trends, and surface pain points—enabling data-driven improvements to products, services, and customer experience.
• Compliance Monitoring: Detect compliance risks and ensure regulatory requirements are met across all communications, reducing legal exposure and maintaining brand integrity.
• Quality Assurance: Automatically evaluate agent performance, pinpoint coaching opportunities, and standardize service quality at scale.
• Customizable Analytics: Tailor dashboards and reports to align with your organization’s KPIs and strategic objectives.

Real-World Use Cases

• Contact Centers: Monitor agent-customer interactions to boost satisfaction, identify training needs, and ensure compliance.
• Financial Services: Ensure adherence to regulatory guidelines and swiftly address potential compliance breaches.
• Healthcare Providers: Capture and analyze patient conversations for continuous improvement of care quality.
• Retail & E-commerce: Understand customer feedback to refine product offerings and enhance support services.

Why Choose Yactraq?

Yactraq transforms unstructured voice data into actionable insights, enabling organizations to make informed decisions, ensure compliance, and drive operational excellence. By automating the analysis of audio and video interactions, your team can focus on strategic initiatives instead of manual review—saving time, reducing risk, and unlocking new growth opportunities.

Accelerate Implementation & Scale with AiDOOS

AiDOOS is your trusted partner for seamless Yactraq adoption. With outcome-based execution and a global network of speech analytics experts, AiDOOS delivers rapid deployment, integration, and scaling—without the need to build or expand internal teams.

• Outcome-Based Delivery: AiDOOS commits to measurable business results, ensuring Yactraq drives the outcomes that matter to your organization.
• Expert Talent Network: Access top-tier professionals with deep expertise in audio mining, speech analytics, and industry best practices.
• Seamless Integration: AiDOOS provides end-to-end support for integrating Yactraq with your existing systems and workflows, minimizing disruption.
• Scalable Adoption: Effortlessly expand your use of Yactraq as your business grows, with flexible engagement models that adapt to your evolving needs.

Partner with AiDOOS to maximize the value of Yactraq—accelerate your journey from implementation to impact, and unlock the full potential of your voice data.

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