AI Agent Specialist

As a Sr Service Design Specialist, you will lead the development, optimization, and management of conversational AI agents. Your role will involve owning the end-to-end lifecycle of AI agents, including prompt engineering, design, testing, deployment, and driving improvements in agent performance through KPI analysis and conversation analytics.

Key Responsibilities

• Develop and optimize conversational AI agents
• Own end-to-end lifecycle of AI agents
• Drive improvements in agent performance through analysis
• Identify automation opportunities and reduce contact volume
• Maintain documentation for AI agent workflows and processes

Required Skills & Qualifications

• 3-5 years of experience in conversational AI or related roles
• Hands-on experience with conversational AI platforms
• Proficiency in conversation design and NLU/NLP concepts
• Strong analytical skills to interpret logs and customer feedback
• Excellent written communication skills