AI Success Engineer

New

Skills

ChatGPT OpenAI API telemetry

Job Overview

As an AI Success Engineer, you will be responsible for owning post-sale technical success and value realization across customers. Your role will involve advising on deployment health and adoption for ChatGPT, OpenAI API, and Codex. You will use logs, telemetry, and usage data to diagnose issues, lead targeted interventions for launches and renewals, and translate customer goals into adoption plans and KPIs. Additionally, you will provide technical enablement and configuration guidance to customers while demonstrating strong technical fluency with customer engineering teams.

Responsibilities
  • Own post-sale technical success and value realization
  • Advise on deployment health and adoption for ChatGPT, OpenAI API, and Codex
  • Use data to diagnose issues and lead targeted interventions for launches and renewals
  • Translate customer goals into adoption plans and KPIs
  • Provide technical enablement and configuration guidance
Requirements & Qualifications
  • 6+ years in technical customer-facing roles
  • Strong knowledge in OpenAI API, ChatGPT, and Codex
  • Technical fluency with customer engineering teams
  • Ability to reason through latency, cost, quality, prompting, and routing
  • Adept at diagnosing adoption/performance using data

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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