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As a Product Manager for the API Platform, you will be responsible for developing and maintaining the product vision, strategy, and roadmap. Your role involves translating developer and partner feedback into new features and creating public and developer-facing messaging for the platform. You will need to align product teams and cross-functional partners to drive launches, build partnerships with a focus on supply and demand, and prioritize work to maximize impact for users and the business. This position requires a minimum of 8 years in product management and/or product marketing, at least 3 years of experience designing and building developer platforms, a passion for developer productivity and automating workflows, empathy for developer pain points, leadership in building developer products, experience in building relationships with partner executives and technical staff, ability to craft product messaging for customers and the media, and an inclusion and belonging commitment.
Disability-inclusive application process and accommodations are available. Additionally, bonus, equity, benefits, and Employee Travel Credits may be available. Travel opportunities, including domestic and international, are also part of the job.
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Architecting narratives for segments, use cases, and messaging
Deconstructing deals to create repeatable success
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Engage in remote sales activities
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Top intents: - Provide excellent customer service - Support chauffeurs effectively - Ensure driver
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Respond to customer inquiries Manage and resolve customer complaints Provide product information
guidance Assist with technical issues Offer solutions to customer
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- Gain experience in customer service - Enhance interpersonal skills - Work remotely from any
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Handle high amounts of live chats, Identify and evaluate customers' needs, Provide accurate
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Own long-term strategy for Care Delivery and Practice Management domains, Drive product development
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