API Support Engineer Role

New

Skills

Cross-functional Collaboration Documentation Engineer Rest Apis Software Documentation Software Engineering Technical Support

Join AssemblyAI as an API Support Engineer and play a pivotal role in supporting customers integrating with our advanced speech-to-text API. As part of a fast-growing, cross-functional team, you'll help customers succeed, bridge communication between clients and engineers, and contribute to technical resources. This is an excellent opportunity for those who are passionate about technology, enjoy problem-solving, and thrive in a dynamic, high-growth environment.

Job Overview

As the first line of support for AssemblyAI's customers, you will ensure smooth API integrations, answer technical queries, and serve as a product expert. You'll collaborate closely with both customers and internal engineering teams, manage support tickets, and contribute to documentation and SDKs.

Key Responsibilities

Act as the main point of contact for new and existing customers integrating our API.
Respond to technical questions via live chat, Slack, and email, ensuring high-quality support.
Manage the ticketing system and coordinate bug reports, feature requests, and technical issues between customers and engineering teams.
Contribute to technical resources, including updating documentation, SDKs, and third-party integrations.
Notify customers about new features, collect feedback, and ensure customer satisfaction.

Required Skills & Qualifications

6+ months experience in a technical support or similar customer-facing role.
Prior experience working with REST APIs and related integrations.
Technical background, ideally from a coding bootcamp or previous software engineering role.
Excellent communication skills and ability to translate technical concepts for varied audiences.
Organized, proactive, and eager to take ownership of customer feedback and product knowledge.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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