Associate IT Process Analyst

New

Skills

Change Management Communication Skills It Operations Itsm Microsoft Office Reporting

Join our team as an Associate IT Process Analyst where you will be responsible for performing routine ITSM tasks, monitoring ITSM queues, assisting with Change Management, updating ITSM documentation, running standard reports, and maintaining ticket trackers. This role requires a basic understanding of IT operations or support concepts, strong attention to detail, and proficiency in using ticketing or workflow tools. Excellent communication skills are a must.

Key Responsibilities
  • Perform routine ITSM tasks
  • Monitor ITSM queues and tickets
  • Assist Change Management
  • Update ITSM documentation
  • Run standard ITSM reports
Requirements & Qualifications
  • Basic understanding of IT operations or support concepts
  • Strong attention to detail
  • Comfortable with process-driven tasks
  • Basic experience using ticketing or workflow tools
  • Proficient in Microsoft Office tools

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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