Associate Linux Support Engineer

New

Skills

Devops Engineer Linux Tech Support Technical communication VMWare

Join Canonical, the company behind Ubuntu, as an Associate Linux Support Engineer in a globally remote, distributed environment. This role offers the opportunity to support enterprise customers and internal teams, solve complex technical problems, and grow your expertise across open source, cloud, desktop, and IoT technologies. You will contribute to a collaborative, diverse, and innovative workplace, delivering outstanding technical support and customer satisfaction.

Job Overview
  • Remote technical support for Canonical employees and enterprise customers using Ubuntu and open source products.
  • Ownership of support cases from qualification to resolution, ensuring high customer satisfaction.
  • Collaboration with global teams and participation in biannual in-person company events.
  • Continuous learning and professional growth in a pioneering tech environment.
Key Responsibilities
  • Provide hands-on technical support via phone, email, and web platforms.
  • Triage and resolve issues across cloud, desktop, IoT, and server environments.
  • Act as a customer advocate, maintaining clear communication and timely updates.
  • Contribute to and maintain technical knowledge base articles.
  • Draft and distribute technical notices for internal and external audiences.
  • Participate in weekend support rotation and collaborate with team members globally.
  • Identify opportunities to improve services and processes.
Required Skills & Qualifications
  • Undergraduate degree in a technical field or equivalent experience.
  • Strong troubleshooting skills with Linux systems and open source technologies.
  • Experience with Linux server administration and desktop environments.
  • Programming fundamentals in languages such as Bash, Perl, Ruby, Javascript, C, C++, or Go.
  • Understanding of networking, virtualization, and cloud computing concepts.
  • Excellent written and verbal English communication skills.
  • Ability to work and communicate effectively in a multicultural, distributed team.
  • Personal drive to exceed expectations and deliver results.
  • Willingness to travel internationally up to twice a year for company events.
  • Background check required prior to employment.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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