Bilingual Support Specialist

New

Skills

Billing Communication Skills Customer Service Interpersonal Skills Mentorship

Join our team as a Bilingual Customer Support Specialist, where you will play a crucial role in providing exceptional service to our customers.

Responsibilities
  • Escalate complex billing, contract renewals, cancellations, and product issues.
  • Provide guidance and mentorship to CSS II team members.
  • Demonstrate advanced multi-channel servicing across phone, chat, and email.
  • Manage a high-volume workload with escalations and urgent requests.
  • Lead or participate in cross-functional initiatives to improve customer experience.
Requirements & Qualifications
  • 3+ years in a customer-facing role within a contact center.
  • Full bilingual proficiency (English/Spanish).
  • Experience handling billing, RMA, cancellations, renewals, or customer success.
  • Proven ability to independently resolve challenging customer issues.
  • Exceptional communication and interpersonal skills.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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