Billing Coordination Case Manager

Sweeney Merrigan Law, a leading personal injury law firm based in Boston, is seeking a remote Bill Coordination Case Manager to support our legal team. In this critical role, you will manage case billing, coordinate with medical providers, insurance companies, and clients, and ensure the accurate handling of sensitive financial data. The ideal candidate excels in communication, organization, and persistence, thriving in a fast-paced, team-oriented environment.

Job Overview

As a Bill Coordination Case Manager, you will oversee all aspects of case billing and management for assigned clients. You will serve as a key liaison between clients, medical providers, insurance companies, and attorneys, ensuring all case and billing details are accurate, current, and handled with the utmost confidentiality and professionalism.

Key Responsibilities

• Communicate daily via phone and email with hospitals, insurance providers, specialists, and collection agencies to retrieve and verify client billing information.
• Gather, review, and confirm all medical bills, outstanding balances, due dates, and payor sources (PIP, health insurance, workers' comp).
• Coordinate PIP and MedPay claims, including application processing, claim setup, and check distribution.
• Maintain meticulous case records and manage all aspects of billing and balance coordination in case management software.
• Draft legal correspondence, demand packages, and settlement communications.
• Provide timely updates to attorneys and paralegals to ensure proper allocation of settlement funds.
• Monitor and meet all payment deadlines, following up persistently to obtain required information from third parties.
• Support client communication and treatment check-ins throughout the case lifecycle.

Required Skills & Qualifications

• 1-3 years of experience in billing coordination, phone representation, or case management in a contingency law firm environment.
• Fluent, natural proficiency in spoken and written English.
• Exceptional organizational skills and the ability to manage multiple cases with financial accuracy.
• Demonstrated discretion and integrity in handling confidential client and financial data.
• Strong communication skills with the ability to be assertive and persistent when needed.
• Comfortable spending significant time on the phone and managing high volumes of external communications.
• Proficiency with case management software and maintaining detailed records.
• Ability to maintain professionalism, patience, and poise in all interactions.
• Reliable access to two forms of power and internet connectivity.
• Team player with humility, drive, and excellent interpersonal skills.