Care Technician

New

Skills

Customer Service Phone Communication Retail

Job Overview

As a Care Technician, you will be responsible for handling inbound/outbound calls with quality customer service, processing prescription orders, and providing pet-care focused assistance in a fast-paced environment at a PCAB-accredited pet pharmacy.

Responsibilities
  • Handle 50-70 calls per 8-hour shift
  • Process new and refill prescription orders
  • Fax or call veterinarians for refill requests
  • Check voicemail and return customer calls
  • Read prescriptions and navigate internal systems
Requirements & Qualifications
  • Certified Pharmacy Technician
  • Experience in data processing, fulfillment, or retail (veterinary experience a plus)
  • Customer-focused with a pet-care mindset
  • Able to lift up to 25 lbs and remain stationary
  • Flexible availability for nights, weekends, and holidays
  • Must have a love for pets

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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