Client Engagement Center Service Representative

New

Skills

Email Communication Phone Communication Problem-solving Research Skills

Job Overview

As a Client Engagement Center Service Representative, you will be responsible for providing exceptional service to clients through various channels, including phone, email, and online. You will play a crucial role in resolving issues, supporting online and mobile banking, and contributing to service quality goals.

Responsibilities
  • Provide exceptional service to clients via phone, email, and online
  • Research and resolve issues to ensure a seamless client experience
  • Support clients and branches with online and mobile banking
  • Contribute to service quality goals
  • Assess client needs, resolve inquiries, and complete transactions
  • Strengthen client relationships through cross-selling or referrals
Requirements & Qualifications
  • High school diploma or GED required
  • Experience in call center, retail banking, or operations required
  • Equivalency of education and experience considered in lieu of a degree

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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