Client Service Representative

New

Skills

Client Management Communication Skills Customer Service Interpersonal Skills Payment Processing

Job Overview

Deliver elevated customer service with warmth, empathy, and professionalism. Greet clients and manage the check-in/check-out process with efficiency and care.

Answer and triage phone calls using a multi-line system. Schedule appointments, procedures, and follow-ups with the clinical team. Process payments and ensure accurate invoicing. Monitor the flow of patients and clients throughout the day.

Availability to work evenings and weekends. Previous veterinary or medical front-desk experience (preferred, not required).

Responsibilities
  • Deliver elevated customer service with warmth, empathy, and professionalism
  • Greet clients and manage the check-in/check-out process with efficiency and care
  • Answer and triage phone calls using a multi-line system
  • Schedule appointments, procedures, and follow-ups with the clinical team
  • Process payments and ensure accurate invoicing
Requirements & Qualifications
  • Strong communication and interpersonal skills
  • Comfort working in a fast-paced environment with multiple priorities
  • Familiarity with Windows-based systems and practice management software
  • A positive, team-first attitude and a passion for creating a welcoming environment

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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