Client Success Leadership Role

New

Skills

Cross-functional Collaboration Data Analysis Sales strategy

We are seeking an experienced Vice President of Client Success to lead our Client Success organization post-implementation. This role involves overseeing renewals and upsells while acting as a senior strategic voice in client and channel relations. The ideal candidate will represent Client Success at board meetings, conferences, and events, ensuring that our clients receive the highest level of service and satisfaction.

Key Responsibilities
  • Lead the Client Success organization post-implementation, focusing on renewals and upsells.
  • Act as a senior strategic voice in client and channel relations.
  • Represent Client Success at board meetings, conferences, and events.
  • De-escalate complex client issues and provide insights to product and marketing teams.
  • Collaborate cross-functionally on projects related to value, transparency, and reporting.
  • Drive improvements in client impact, metrics, and overall performance.
Requirements & Qualifications
  • 15+ years of experience in client success, with at least 10 years in leadership roles.
  • Experience in healthcare administration, benefits, insurance, or related domains.
  • Expertise in product positioning, sales, and integrations.
  • Experience scaling client success organizations effectively.
  • Proven track record in customer experience management across various stakeholders.
  • Strong analytical skills with a data-driven approach to decision making.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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