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In this role, you will be responsible for solutioning maintenance and facilities programs as well as driving growth, renewals, and value with our SaaS clients. You would be an early member of our proactive and dynamic Client Success team and have the chance to work cross-functionally with sales, product, and strategy teams to improve and transform how Lessen’s customers achieve maintenance operations efficiencies. You’ll create customer success plans for each customer that include onboarding for long term, sustained, adoption and value realization. You’ll build proactive customer playbooks to engage your customers 1 on 1 to uncover their needs and goals and work to align Lessen’s products and services to help customers achieve the outcomes they’re looking for. Your role is to be an agent of change, a business transformation consultant, and a relationship manager for property management companies that are looking to modernize, drive efficiency, and think creatively about their approach to managing maintenance operations. What You'll Do: Be the expert - use your industry and product knowledge to position solutions and ensure customer success. Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business. Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value. Implement strategies and work directly with customers to help them maximize the value they are getting from Lessen. Serve as a liaison between clients and our product/technical team to resolve any issues and advocate for customers, and to provide feedback on new and existing features. Help manage and respond to customer support tickets during onboarding while determining a strategy to improve our processes. Ensure a seamless onboarding experience for new customers by proactively driving implementation, training, and adoption. Proactively create resources for customers that help them fully understand and utilize Lessen’s products and services. Travel as needed to visit client offices in person (30%) Compensation: $95,000 - 110,000.00 annually Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location. What You'll Need: Professional Skills Project Management Ability to thrive in a fast-paced, cross-functional environment Taking the initiative to create or change processes Ability to create structure in ambiguous situations and design effective processes Persuasive speaking skills Persistent with follow-up Adept at relationship management Experience with Excel, PowerPoint, or other web-based presentation technology Minimum Qualifications Bachelor’s degree in Real Estate, Business Administration, or related construction fields or equivalent experience in property management, construction 5 -7 years of experience in property management, specifically on-site maintenance operations Experience in the real estate, property management, or construction industry is highly preferred Proptech experience preferred SaaS consulting or customer success background preferred #IND2 Apply on employer's website This employer gathers applications via their own applicant tracking system. You will be redirected to an external application form.
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Design and implement consumer enrollment strategies
Utilize industry insights and data for outreach playbook creation
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Lead engagement workshops and tasks
Translate discoveries into ROI
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Requirement gathering and design of AI-driven conversational solutions
Translate business requirements into technical specs
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Design and deploy lead generation workflows using Apollo's features
Identify interventions to improve customer outcomes
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Modernize reporting through dashboards
Translate business questions into visuals
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Understand end-to-end order-to-cash and impact on revenue
Perform monthly/quarterly analytics for revenue and COGS accuracy
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Execute and analyze multi-channel campaigns
Optimize marketing tech stack
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Lead marketing campaign strategy and planning.
Optimize audience-specific messaging for leads.
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Own RevOps across Sales, Marketing, and Customer Success
Translate strategy into RevOps plans
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Develop and execute industry marketing campaigns.
Lead cross-functional teams in campaign planning.
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Review and assess complaints for accuracy, tone, and compliance
Ensure proper classification and documentation standards
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Design and deploy lead generation workflows
Utilize AI features for improved customer outcomes
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Design and implement consumer enrollment strategies
Utilize industry insights and data for outreach
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Lead strategic planning for web platform and user experience
Oversee migration from WordPress to Contentful
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Create 360 proposals by synthesizing RFPs, research, and analytics
Design visually compelling decks using AI imagery tools with clear rationale
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Hiring a Director of Customer Success for EMEA
Full-time remote position
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Design and deploy lead generation workflows for multiple accounts
Utilize AI features and campaign logic to improve customer outcomes
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Lead technical implementations for Trust & Safety initiatives
Manage external partnerships and improve product quality
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Own channel strategy and execution globally
Drive experimentation and incrementality
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Own and optimize Sales Chat strategy across various platforms.
Design and implement chat program including analytics and experiments.
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Drive Atlas adoption through lifecycle tactics
Implement product-led growth strategies
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Recruit, train, and onboard channel partners
Create strategic channel plans for CX expansion
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Design and deploy lead generation workflows using Apollo.
Utilize AI features and campaign logic to improve customer outcomes.
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Define and own social media strategy
Translate technical brand-protection content into engaging stories
Posted 3 days ago
Design and deploy lead generation workflows using Apollo.
Leverage AI features and campaign logic to improve customer outcomes.
Posted 3 days ago
Lead lifecycle strategy to grow business across regions
Optimize digital channels for conversion and retention
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Hiring a Senior Demand Generation Specialist remotely
Working with iubenda - Privacy & cookie policy generator
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Design and deploy lead generation workflows using Apollo
Utilize AI features and campaign logic for customer outcomes improvement
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Lead AI product strategy for performance marketing
Design AI experiences for marketer-first platforms
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Optimizing sales strategies through technology integration
Enhancing sales efficiency and pipeline growth
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Optimizing paid channels for growth
Running CRO tests on signup flows
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Design and deploy lead generation workflows using Apollo technologies.
Utilize AI features and campaign logic to improve customer outcomes.
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Lead AI product strategy for marketing platform
Design AI experiences for marketers
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Design and deploy lead generation workflows using Apollo technology
Utilize AI features and campaign logic to enhance customer outcomes
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Lead AI product strategy and architecture
Design AI solutions for performance marketing
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Design and deploy lead generation workflows
Utilize AI features to improve outcomes
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Build and maintain executive relationships
Oversee strategic marketing campaigns
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Manage and optimize TV media buying for Linear and Streaming TV.
Collaborate with various teams for measurement and data quality.
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Build and deploy email campaigns and automated workflows
Manage audience segmentation and list logic
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Analyze and optimize sales processes
Collaborate with cross-functional teams
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Automating and optimizing HR processes
Leading global people processes
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Design and deploy lead generation workflows using Apollo technology
Utilize AI and campaign logic to enhance customer outcomes
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Own and drive growth strategies for Premium Subscriptions partners.
Lead collaboration across various teams for impact.
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Administer and optimize Jira Cloud and Confluence Cloud
Manage and troubleshoot complex relationships and dependencies
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Own outbound prospecting into strategic enterprise accounts
Build and execute account-based outbound plans with stakeholder mapping
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Provide data analysis and research design for clients
Deploy surveys and analyze data for insights
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Monthly reporting and variance analysis
Budgeting and partnership with cross-functional teams
Posted 6 days ago
Design and deploy lead gen workflows using Apollo
Utilize AI features to improve customer outcomes
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Lead AI product strategy for an intelligent orchestration platform
Design AI experiences for marketer-first platforms
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Manage roadmaps and objectives effectively
Leverage AI for customer experience improvement
