Client Success Representative

New

Skills

Collaboration Communication Customer Service Data Management Documentation Multitasking Organization Process Improvement Time Management

Join Bobtail as a Client Success Representative and play a pivotal role in transforming the supply chain industry by eliminating inefficiencies and fostering happier, more productive business relationships. At Bobtail, we value teamwork, collaboration, and innovation, offering a flexible and inclusive remote work environment. If you thrive in a solutions-oriented, fast-paced setting and are passionate about customer success, we want to hear from you.

Job Overview

As the first point of contact for our clients and carriers, you will resolve issues, build trust, and ensure the seamless operation of assigned accounts. You will collaborate with internal teams, communicate proactively, and contribute to improving processes that boost customer satisfaction and operational efficiency.

Key Responsibilities

Act as the primary contact for company clients, carriers, and brokers.
Resolve client complaints and implement process improvements.
Build and maintain strong, trust-based relationships with assigned carriers.
Collaborate with internal departments to meet carrier needs.
Maintain up-to-date knowledge of assigned accounts and industry trends.
Answer incoming calls and respond to emails, texts, and inquiries from clients and carriers.
Document interactions and maintain accurate records.

Required Skills & Qualifications

Minimum 2-3 years of customer service experience.
Excellent verbal and written communication skills.
Strong time management and multitasking abilities.
Exceptional organizational skills and attention to detail.
Ability to prioritize tasks to meet client and company needs.
Capable of working independently and within a team environment.
Solutions-oriented mindset with initiative to improve processes.
Proficiency with documentation and data management.
Commitment to diversity, transparency, and inclusion.
Remote work flexibility, mental health support, and paid time off.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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