Client Support Specialist

New

Skills

Conflict resolution Domain Registration Hardware Interpersonal Skills Organizational Skills

Job Overview

Popmenu is seeking a Client Support Specialist - Tier 2 to provide technical multi-channel support to restaurant clients. The role involves troubleshooting, client empowerment, and being a product liaison.

Responsibilities

Client Support: Communicate directly with customers, handle conflicts, and address urgent issues.
Technical Troubleshooting: Gather information, recommend problem-solving steps, and find solutions for clients' platform issues.
Client Assistance: Solve complex problems and contribute to problem-solving/avoidance team.
Client Empowerment: Publish knowledge base articles for customer self-help.
Product Liaison: Look for problematic patterns, seek process improvements, and coordinate problem resolution.

Requirements & Qualifications

2 years of proven technical support proficiency.
Familiarity with DNS records, domain registration, and hardware/software.
Excellent interpersonal skills and conflict resolution abilities.
Organizational skills to manage multiple support channels.
Availability for weekend and after-hours support.
Experience with help desk software such as Salesforce, Zendesk, or Intercom.
Bachelor's Degree or equivalent experience.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Similar Jobs

Senior HR Generalist - EMEA

Posted 10 days ago

Canonical is hiring for a remote Senior HR Generalist position in the EMEA region

The job is full-time and offers remote work in the Americas or EMEA

Communication Compliance Conflict resolution Employee Relations

View Job

Account Manager - ADI Zona Sur

Posted 16 days ago

Manage key accounts and achieve personal and team goals effectively.

Demonstrate strong commercial acumen and excellent management skills.

Analytical Skills Conflict resolution Ms Office Multitasking

View Job

Billing Account Manager

Posted 19 days ago

Ensure successful management of billing processes for facility partners

Resolve billing issues and maintain accurate invoicing records

Account manager Billing Communication Communication Skills

View Job

B2B Client Support Specialist

Posted 19 days ago

Provide primary support for healthcare facilities

Prevent churn and retain customers

Account management Account manager B2b Communication

View Job

Client Success Manager

Posted 37 days ago

Lead client growth and success

Provide effective client support

Billing Client Relations Conflict resolution Customer Success Management

View Job

HR Partner Support

Posted 58 days ago

- Provide strategic HR support - Offer advice on diverse HR matters - Manage employee relations

s - Ensure compliance with employment laws - Enhance support for leaders and

Communication Skills Compliance Conflict resolution Employee Relations

View Job

Remote Community Manager Jobs

Posted 68 days ago

- Build and manage online communities - Engage with community members - Moderate discussions -

ss feedback and concerns - Create content to encourage

Adaptability Communication Skills Conflict resolution Content Creation

View Job

Engineering Manager Remote Jobs

Posted 72 days ago

. Lead a remote engineering team effectively

. Deliver projects on time and within budget

Agile Methodologies Budgeting Communication Skills Conflict resolution

View Job

Support Group Facilitator

Posted 110 days ago

Empower and support Plume community members | Cultivate inclusive and safe spaces | Provide

l support | Facilitate virtual group sessions | Train and mentor other

Community engagement Conflict resolution

View Job

Brooklyn Liquor Store Manager

Posted 115 days ago

Lead warehouse operations, Improve KPIs, Drive financial performance, Ensure compliance, Develop

Budgeting Compliance Conflict resolution Financial Management

View Job