Client Support Specialist

Join Blossom, a rapidly growing provider of integrated digital banking solutions tailored for credit unions. We are seeking a dynamic and results-driven Client Support Specialist to deliver exceptional technical assistance and customer service to our clients and employees. This fully remote role offers opportunities for professional growth, collaboration with a global team, and continuous learning in a supportive work environment.

Job Overview

As a Client Support Specialist (Tier 1), you will be the first point of contact for users, assisting with troubleshooting and resolving software and hardware issues. You will ensure client satisfaction by delivering prompt, professional, and effective support, and contributing to ongoing improvements in service and product quality.

Key Responsibilities

• Handle software and hardware inquiries via phone, ticket, and email.
• Troubleshoot and resolve user issues; escalate complex problems as needed.
• Maintain accurate records of client interactions, issues, and resolutions.
• Collaborate with support, product development, and QA teams to address recurring problems and share best practices.
• Assist with software installation, documentation, and development of user manuals.
• Support users with disabilities, providing adaptive solutions as required.
• Participate in training sessions and stay updated on new technologies and industry trends.

Required Skills & Qualifications

• Fluent in English (B2-C1 level required)
• Strong customer service and communication skills
• Experience with technical troubleshooting (software and hardware)
• Familiarity with support ticketing systems
• Ability to create and maintain documentation
• Collaborative team player with problem-solving skills
• Adaptability to a fast-paced, multicultural environment
• Commitment to continuous learning and professional growth
• Experience supporting users with diverse needs, including those with disabilities (preferred)
• Remote work capability and self-motivation