Clinical Ops Associate

A Clinical Operations Associate role requiring collaboration across clinical, support, product, and analytics for timely care. Responsibilities include triaging daily clinical quality cases, closing gaps in care and outreach, tracking key clinical quality metrics (HEDIS, STARs) and dashboards, preparing, validating, and submitting payer quality reports, coordinating cross-functional tasks, maintaining project trackers, monitoring SLAs, workflows, and escalation protocols to drive corrective actions. Ideal candidates should have 1–3+ years in clinical operations, healthcare quality, or behavioral health tech, 2+ years project coordination, familiarity with NCQA/HEDIS or payer quality reporting, proficiency in Excel and reporting tools, with Salesforce or EMR knowledge as a plus. Strong attention to detail, ability to manage multiple priorities, and data literacy are essential. Company benefits include generous PTO, holidays following standard US holidays, free therapy coverage for employees, medical, dental, vision with HSA/FSA options, 401(k) with 100% match up to 4%, paid parental leave, and extended leave options.

Key Responsibilities

• Collaborate across clinical, support, product, and analytics for timely care
• Triage daily clinical quality cases and close gaps in care and outreach
• Track key clinical quality metrics (HEDIS, STARs) and dashboards
• Prepare, validate, and submit payer quality reports
• Coordinate cross-functional tasks and maintain project trackers

Required Skills & Qualifications

• 1–3+ years in clinical operations, healthcare quality, or behavioral health tech
• 2+ years project coordination; tracking timelines, deliverables, KPIs
• Familiar with NCQA/HEDIS or payer quality reporting (preferred)
• Proficient in Excel and reporting tools; Salesforce or EMR a plus
• Strong attention to detail and ability to manage multiple priorities