CLX Pet Specialist

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Join our team as a CLX Pet Specialist and provide exceptional support to customers in need of pet insurance assistance. Your role involves adapting your support style to meet individual customer needs, collaborating with Claims Advocates, and embodying Lemonade values.

Key Responsibilities
  • Adapt support style to customer needs
  • Build confidence with deep knowledge of pet insurance
  • Identify and solve customer pain points
  • Collaborate with Claims Advocates
  • Embody Lemonade values
Required Skills & Qualifications
  • Prior veterinary or pet health insurance experience
  • Customer-centric de-escalation and problem-solving
  • Ability to work across multiple support channels
  • Empathy, patience, passion for great customer experiences
  • Strong verbal and written communication

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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