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Define and evolve the UX vision for our Gus conversational assistant and AI experiences across the Gusto platform. Lead and ship Tier 1 AI initiatives from early concept through launch and iteration. Design full AI-powered workflows – shaping how users provide input, how model outputs are validated and acted on, and how the experience handles risk, uncertainty, and failure. Partner closely with AI Product and Engineering leaders to translate complex technical constraints into intuitive, credible user experiences. Establish scalable AI interaction patterns and design principles that teams across Gusto can adopt. Write and iterate on prompts in collaboration with engineering, PM, and content design. Prototype AI experiences using modern AI-native tools. Mentor designers on the AI team and coach designers across Gusto who are shipping AI features. Advocate for high-quality, responsible AI experiences across Design and R&D. Proven AI product impact: You’ve shipped LLM-driven product experiences to production and can demonstrate measurable impact on adoption, efficiency, or user trust. Systems-level thinking: You’ve designed complete AI workflows – not just chat interfaces – and can speak fluently about failure modes, guardrails, user control, and transparency. Strategic product influence: You’ve defined UX direction at a portfolio or company level and influenced roadmap, scope, and sequencing decisions in partnership with senior PM and Engineering leaders. Technical fluency: You’re comfortable collaborating with highly technical AI engineers. You understand concepts like retrieval, context management, latency, and model reliability, and can translate them into robust UX decisions. Builder mindset: You ship. You prototype. You iterate. You’re not interested in defining principles without turning them into real customer impact. Organizational leadership: You have enhanced team work quality. You achieved this by coaching team members, setting new standards, and building solid partnerships across different functions.
New
Architect and build next-generation Conversational AI products.
Lead and mentor engineering teams.
New
Architect and build high-performance web systems
Design distributed caching strategies
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Serve as HR advisor to global operations leadership team
Provide data-driven recommendations on organizational design and talent allocation
New
Manage daily advocacy operations
Produce and manage customer stories and reference assets
New
Manage AI content for chatbot and agent assist
Design AI dialogue flows
New
Write and maintain AI-native content for chatbots and agents
Design conversational AI dialogue flows with multi-turn interactions
New
Translate business goals into problem statements
Define scope and trade-offs with Engineering
New
Architect and build next-generation Conversational AI products
Lead and mentor engineering teams
New
Serve as HR advisor to operations leadership team
Develop understanding of business and regional dynamics
New
Guide customers through product journey
Build custom demos and prototypes
New
Manage daily advocacy operations and customer profiles.
Produce and manage customer stories and reference assets.
New
Architect and build high-performance web systems
Lead architecture reviews and discussions
New
Build and scale repeatable outbound strategies to generate new business opportunities.
Create compelling content optimized for high SEO ranking.
New
Define and own the strategy for Ads Privacy
Translate regulatory shifts into data-driven insights
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Lead talent acquisition efforts in Toronto
Recruit for technical, operational, and leadership roles
New
Architect and build high-performance web systems
Design and implement caching strategies
New
Manage IT support operations
Automate workflows using Okta Workflows and n8n
New
Support audit plan and reporting
Build relationships with stakeholders
New
Promote MongoDB AI capabilities to developers and partners
Engage with the AI community and build partnerships
New
Define and scale the Agent Platform
Oversee orchestration, tooling, governance, evaluation, and observability
New
Prospect and sign up new accounts
Manage full sales cycle
New
Prospecting, building relationships, and signing up new stores
Managing the full sales cycle
New
Manage daily advocacy operations
Produce and manage customer stories and reference assets
New
Serve as a trusted HR advisor to leadership
Develop organizational design and talent allocation strategies
New
Guide customers through product implementation and deployment.
Build custom demos and prototypes for customer use cases.
New
Lead and manage a team of Business Development Representatives
Coach and monitor calls to improve lead qualification
New
Architect and build high-performance, scalable web systems
Design and implement distributed caching strategies
New
Serve as a trusted HR advisor to the SVP Global Operations and operations leadership team
Develop a deep understanding of the business and regional dynamics
New
Lead daily advocacy operations
Produce and manage customer stories
New
Architect and build next-generation Conversational AI products
Lead and mentor engineering teams
New
Architect and build high-performance web systems
Lead architecture reviews and design discussions
New
Guide customers through product journey
Build custom demos and prototypes
Posted 3 days ago
Architect and build next-generation Conversational AI products
Lead and mentor engineering teams
Posted 3 days ago
Guide customers through product journey
Build custom demos and prototypes
Posted 3 days ago
Architect and build next-generation Conversational AI products
Lead and mentor engineering teams
Posted 4 days ago
Guide customers through product journey
Build custom demos and prototypes
Posted 4 days ago
Serve as the trusted HR advisor to the SVP Global Operations and operations leadership team.
Provide data-driven recommendations on organizational design and talent allocation.
Posted 4 days ago
Support reporting, visualization, and presentation of video viewership
Identify ad product opportunities in collaboration with Sales/BD/Ad Ops
Posted 4 days ago
Lead materials readiness from development to mass production
Align supply with schedules and drive clear-to-build processes
Posted 4 days ago
Lead rebranding efforts across multiple channels
Drive cross-functional campaigns and activations
Posted 4 days ago
Manage daily advocacy operations and maintain accurate customer profiles.
Produce and manage customer stories and reference assets.
Posted 4 days ago
Serve as HR advisor to SVP Global Operations
Develop deep business understanding
Posted 4 days ago
Guide customers through product lifecycle
Build custom demos and prototypes
Posted 4 days ago
Lead platform squads effectively
Drive technical and strategic direction
Posted 4 days ago
Drive SEM performance through optimization
Conduct keyword research and account structuring
Posted 5 days ago
Guide customers through product journey
Build custom demos and prototypes
Posted 5 days ago
Architecting and building next-generation Conversational AI products
Leading and mentoring engineering teams
Posted 5 days ago
Define and steward design vision
Develop design systems and brand standards
Posted 5 days ago
Own revenue forecasting and monitoring.
Build financial models and optimize CAC paybacks.
Posted 5 days ago
Guide customers through product journey
Build custom demos and prototypes
