Customer Account Executive

Job Overview

As a Customer Account Executive, you will be responsible for managing a portfolio of customers, driving expansion, and building strong relationships. This role requires deep product knowledge and the ability to identify customer needs and provide appropriate solutions.

Responsibilities

• Own and manage a book of customers to drive expansion
• Partner with customers to maximize contract value
• Identify buying influencers, decision-makers, budgets, and criteria
• Engage customers to uncover needs for consulting and services
• Collaborate with Solutions Engineers to lead discovery conversations and demos for expansion

Requirements & Qualifications

• Associate degree required; bachelor’s degree preferred
• 3–5+ years of quota-carrying SaaS sales with expansion focus
• Experience in ITSM, ESM, PPM, iPaaS, or related markets
• Proven expansion sales in existing enterprise accounts
• Experience using Salesforce for managing pipeline and forecast