Customer Advocacy Analyst

New

Skills

Crm Customer Relations Customer Service Data Analysis

Job Overview

Join our team as a Customer Advocacy Analyst in Digital Banking to respond to and resolve customer complaints efficiently across various channels.

Responsibilities
  • Investigate issues by gathering information from internal systems, management, and customers.
  • Utilize de-escalation techniques for high-risk interactions.
  • Track and analyze complaint data to identify patterns and risks.
  • Coordinate with Digital Banking and enterprise teams for corrective actions.
Requirements & Qualifications
  • High School diploma required; Bachelor's degree preferred.
  • 3+ years in customer relations/complaint management in financial services.
  • 2+ years in customer service in financial services.
  • Experience handling regulated complaints (FDIC, CFPB, OCC, BBB, or similar).
  • Experience with CRM, complaint tracking systems, and digital engagement platforms.
  • Working knowledge of banking regulations and complaint management standards.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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