Customer Care Specialist Köln

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Skills

Analytical Skills Communication Crm systems Customer Service Organizational Skills Problem Solving Teamwork Time Management

Job Overview

As a Customer Care Specialist in Köln, you will be responsible for providing customer support through email and phone channels, handling complaints, resolving complex issues with colleagues, processing contracts, invoices, and payment queries, identifying improvement opportunities, meeting customer needs, and promoting teamwork in a dynamic work environment.

Responsibilities
  • Listen and respond to customer inquiries and complaints professionally.
  • Collaborate with colleagues to develop solutions for complex issues.
  • Handle contract-related tasks and payment matters.
  • Identify and implement improvement strategies.
  • Fulfill customer requests in a direct manner.
Requirements & Qualifications
  • Experience in B2C customer service and CRM systems.
  • Strong interest in the German energy market.
  • Fluency in German and English.
  • Ability to work independently and responsibly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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