Customer Engagement Manager

New

Skills

Creative Direction Crm Cross-functional Collaboration

Job Overview

Lead CRM communications across all touchpoints and define messaging frameworks to enhance customer engagement.

Responsibilities
  • Define customer intent and business priorities for messaging
  • Set communication principles to maintain momentum and avoid fatigue
  • Partner with Go-to-Market teams to establish creative direction and standards
  • Ensure communications build trust and confidence in the brand
  • Design and lead experimentation programs for continuous improvement
Requirements & Qualifications
  • 6+ years in customer marketing, CRM, or engagement strategy
  • 3+ years of managerial experience preferred
  • Experience in owning communications strategy across multiple customer contexts
  • Demonstrated ability in test-and-learn programs
  • Strong influencing skills in cross-functional settings

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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