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Customer Engagement Manager

New

Skills

Creative Direction Crm Cross-functional Collaboration

Job Overview

Lead CRM communications across all touchpoints and define messaging frameworks to enhance customer engagement.

Responsibilities

Define customer intent and business priorities for messaging
Set communication principles to maintain momentum and avoid fatigue
Partner with Go-to-Market teams to establish creative direction and standards
Ensure communications build trust and confidence in the brand
Design and lead experimentation programs for continuous improvement

Requirements & Qualifications

6+ years in customer marketing, CRM, or engagement strategy
3+ years of managerial experience preferred
Experience in owning communications strategy across multiple customer contexts
Demonstrated ability in test-and-learn programs
Strong influencing skills in cross-functional settings

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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