Customer Experience Training Facilitator

New

Skills

Curriculum development Ms Excel Public Speaking

Job Overview

As a Customer Experience Training Facilitator, you will be responsible for delivering onboarding, follow-up, reinforcement, and leadership training. Your role will involve developing training programs and new methodologies to improve effectiveness, identifying training needs via business reviews, collaborating with Product, Engineering, and partners on training topics, and monitoring and reporting training effectiveness and ROI. Travel may be required as part of this role.

Responsibilities
  • Deliver onboarding, follow-up, reinforcement, and leadership training
  • Develop training programs and new methodologies to improve effectiveness
  • Identify training needs via business reviews
  • Collaborate with Product, Engineering, and partners on training topics
  • Monitor and report training effectiveness and ROI
Requirements & Qualifications
  • 4+ years corporate Training/Development experience
  • Bachelor's degree or equivalent
  • Public speaking to large groups (in-person or web)
  • Proficient in MS Word, Excel, PowerPoint; LMS
  • Experience with eLearning software and curriculum development

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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