Customer Insights Manager Role

New

Skills

Cross-functional Collaboration Data Analysis Project Management Remote Work Skills Reporting Tools Stakeholder Communication Strategic Planning

Vimeo is seeking a remote Senior Manager for Customer Insights & Readiness (Support) to lead strategic initiatives that enhance customer experience and support operations. This full-time position empowers you to drive actionable insights and readiness programs, collaborating with cross-functional teams to elevate Vimeo's support services for video creators and businesses.

Job Overview
  • Lead the Customer Insights & Readiness team within Vimeo Support.
  • Drive improvements in customer satisfaction through data-driven strategies.
  • Work remotely from anywhere in the United States.
  • Support Vimeo’s mission to simplify video creation, management, and sharing.
Key Responsibilities
  • Develop and implement customer feedback programs to inform support strategy.
  • Analyze data to identify trends and areas for support improvement.
  • Collaborate with product, engineering, and support teams to drive readiness initiatives.
  • Present insights and recommendations to stakeholders.
  • Ensure alignment between customer needs and support processes.
Required Skills & Qualifications
  • Proven experience in customer insights or support management roles.
  • Strong analytical and strategic thinking abilities.
  • Excellent communication and presentation skills.
  • Expertise in data analysis and reporting tools.
  • Ability to work effectively in remote, cross-functional teams.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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