Customer Insights Manager Role

New

Skills

Cross-functional Collaboration Data Analysis Project Management Remote Work Skills Reporting Tools Stakeholder Communication Strategic Planning

Vimeo is seeking a remote Senior Manager for Customer Insights & Readiness (Support) to lead strategic initiatives that enhance customer experience and support operations. This full-time position empowers you to drive actionable insights and readiness programs, collaborating with cross-functional teams to elevate Vimeo's support services for video creators and businesses.

Job Overview

Lead the Customer Insights & Readiness team within Vimeo Support.
Drive improvements in customer satisfaction through data-driven strategies.
Work remotely from anywhere in the United States.
Support Vimeo’s mission to simplify video creation, management, and sharing.

Key Responsibilities

Develop and implement customer feedback programs to inform support strategy.
Analyze data to identify trends and areas for support improvement.
Collaborate with product, engineering, and support teams to drive readiness initiatives.
Present insights and recommendations to stakeholders.
Ensure alignment between customer needs and support processes.

Required Skills & Qualifications

Proven experience in customer insights or support management roles.
Strong analytical and strategic thinking abilities.
Excellent communication and presentation skills.
Expertise in data analysis and reporting tools.
Ability to work effectively in remote, cross-functional teams.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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