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As a Manager of Customer Retention Solutions, you will be responsible for monitoring, assessing, and addressing the team's customer outreach using sales tools and policies. Your role involves managing the reporting system and Salesforce pipeline with management, reviewing dashboards, generating Salesforce reports, and sharing findings to drive performance. You will act as a player/coach to achieve team sales goals and monthly department targets, review renewals and contract funding, and inspire and coach a high-performing team.
The position requires a Bachelor's degree or equivalent education/experience with at least 3+ years as a Sales Representative, ideally in Financial Services or consultative sales. You should have 4+ years of people management and coaching experience, experience as an SME contributor for policies and procedures, as well as driving metric and quality performance within a 30-day cycle. You should also have experience in performance management.
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Lead product vision and roadmap for in-game commerce
Drive social commerce features like group buying and wishlists
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Drive customer education strategy
Develop and maintain education content
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Own customer reporting and analysis
Build and maintain standardized customer datasets
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Own customer reporting and analysis
Build and optimize SQL queries for reporting
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Own customer reporting and analysis
Build and optimize SQL queries
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Own customer reporting and analysis
Build and maintain standardized customer datasets
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Own customer reporting and analysis
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